Complaint Review: Harmon AutoGlass
Harmon AutoGlass Harmon AutoGlass putting lives at risk! Roseville, Minnesota
*Author of original report: Harmon AutoGlass has resolved thi- from original Complainant
*UPDATE Employee: Harmon AutoGlass is committed to Customer Satisfaction
I again contacted Harmon AutoGlass and, after explaining that there was still not a proper seal around the windshield and offering to bring the vehicle to their Roseville, MN location; I made an appointment for 3:00 pm, Tuesday, 12/20/2011. I arrived at Harmon AutoGlass at 2:56 pm, and was told, "We are very busy today; you need to wait 10 minutes and I can get your car in". By 3:34 pm, we were still waiting, and were told, "Well, I can't control how long things take".
I explained I had made a 3:00 pm appt. for a reason. Harmon made no attempt to do anything to move the process along. I was appalled at the ridiculously poor customer service. I left, as I had to pick up my daughter and would have been (very?) late if I had waited for Harmon to get things figured out.
That evening I e-mailed Harmon AutoGlass from their site, and asked them how they were going to resolve this. I also told them studies have shown a windshield is an integral part of a vehicle's safety, especially in a roll-over accident. I gave them the opportunity to correct things, and they chose to not respond - more than a week later. Apparently they either are not aware of, or do not care about, a little thing we call the internet. I mean, they didn't even respond!
Stay away from Harmon AutoGlass!
This report was posted on Ripoff Report on 12/28/2011 05:48 PM and is a permanent record located here: http://www.ripoffreport.com/reports/harmon-autoglass/roseville-minnesota-55113/harmon-autoglass-harmon-autoglass-putting-lives-at-risk-roseville-minnesota-815075. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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