Report: #909897

Complaint Review: Healing Palms Wellness center

  • Submitted: Tue, July 10, 2012
  • Updated: Thu, July 12, 2012
  • Reported By: Mistreated Customer — Chandler Arizona United States of America
  • Healing Palms Wellness center
    6009 N 16th St
    Phoenix, Arizona
    United States of America

Show customers why they should trust your business over your competitors...

 In all my years I have never been treated so poorly by any organization. Their customer service is sad. Sure their synergie treatments did nothing to help cellulite in the first few sessions, but I can believe that maybe results are not possible until the 6th session. And yes, the place is decorated like a cheap nail salon. That's not the reason why I rate them so poorly. 

Elizabeth Rose has given me the worst spa experience of my entire life. I wish I never stepped into this place. Healing Palms owes me $95 for services paid for, but never rendered. There's nothing more disgusting than an owner who mistreats customers. At Healing Palms who can you turn to if the owner herself has ZERO customer service skills? 

(Background: I gave my credit card to Jennifer. It was an active, valid card. Jennifer joked that the place was really disorganized in the past and they don't always run credit cards on-time. I joked back that I hoped they didn't run my card until I received the services from the $166 cash that I already paid. But, nonetheless I handed over my valid credit card to Jennifer. Somehow she wasn't able to process credit card two weeks later.

However, the card worked everywhere else, so I don't know if she couldn't read my handwriting or what? But, if she couldn't read it, she should have rewritten it in her own hand writing or made a carbon copy like every other company. She was handed my actual, valid card and I can prove it! Anyways, a few weeks later the owner tells me that they are keeping my $166 because they (THROUGH THEIR OWN FAULT) weren't able to run the credit card 6/29.

I am owed $95 and hope that they have the morals to refund what is owed. They voided the contract on their own because they didn't process credit card information correctly and that is THEIR fault! Did they want me to fly back from Europe to hand them the same credit card for the 2nd time? Or did they want me to pay to buy an international phone to call and give them cc info AGAIN?

I don't give cc over e-mail, it's not secure. I had no problem coming in and giving them the credit card again once I got home. Ridiculous! Such a sad, sad, sad place.  That low level of customer service makes me sick. 99.9% of the time I get good customer service (especially at spa type, customer focused, places), but this time was a totally different story, and I am really disappointed about that.)
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This report was posted on Ripoff Report on 07/10/2012 09:24 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

I am done

AUTHOR: Beth - (United States of America)

You should be ashamed of yourself! You haven't stopped lying since you first came into my door! If this makes u feel better keep going. If someone believes your lies it's their choice. I am done dealing with you.
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#2 Author of original report

Elizabeth Rose: Lying, Miserable, Business Failure

AUTHOR: Mistreated Customer - (United States of America)

You definitely have a "company" that fails to respect their customers, and proves it over and over again with your postings. 

I have no reason to lie. Your company and employees surely have a reason to lie because if prospective customers knew the truth, they would think you are unprofessional and crazy!I have no more time for this. Everything I said is 100% true.

*** To prospective customers: I did what I could to help you avoid having a similar experience by telling about my ordeal at Healing Palm.

PS Elizabeth Rose:  I see how much time you have on-line insulting customers, presumably there are none in your store to keep you busy! If you could improve your customer service, perhaps you could improve that situation.


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#3 REBUTTAL Owner of company

I feel badly for u rose

AUTHOR: Beth - (United States of America)

Wow! That is an amazing story u made up! I believe you are quite delusional!!!!! U need help!
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#4 Author of original report

What a crazy company!

AUTHOR: Mistreated Customer - (United States of America)

ELIZABETH ROSE is the UNPROFESSIONAL LIAR, SCAM ARTIST, and IMMORAL PERSON who is being deceitful in order to deflect the blame from herself.  Healing Palms told me that they were changing the price of the package because the credit card didn't go through 1 week earlier. It's their own fault the cc didn't go through! I handed Jennifer the card and if she couldn't read my writing for the code or #, then she should have written it in her own writing! THIS IS HEALING PALMS FAULT! And when I said that I only agreed to pay $500, not $600, they said that they were just keeping the money I already paid since I wasn't willing to pay their NEW price! What kind of customer service is this!

I never told ANY problems to Jennifer. In fact SHE told me her problems like I was HER shrink. I heard all about how she only makes X dollars an hour and it's half of what she made, how she's such a terrible driver she can't stop running into curbs, all about her sister who supposedly steals from her and is now dating her ex-boyfriend, her failed ski business, and how her colleagues at her other job are fighting and trying to report her for giving unauthorized Rx's to customers.

Also, how professional is it for Jennifer to complain to me about other customers who come in there asking for their shots? I heard another customer come in and request her shot, Elizabeth wasn't there and Jennifer didn't know where the shots were, so basically the lady drove there for nothing and seemed surprised that she wasn't able to get her shot. After the CUSTOMER leaves, Jennifer tells me that she doesn't understand why that customer was such a "B*tch". Really? Seriously? I heard the customer. The customer wasn't rude whatsoever. This other customer just wanted the vitamin b/metabolism shot that she paid for! Jennifer thinks people are, as she says "bi*ches" and "verbally abusive" just because they ask to get the service that they paid for! 

I can't even deal with this business anymore. They can write whatever lies they want about their customers. At this point it just makes them look bad. So disappointed that any business would treat customers this way.
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#5 REBUTTAL Owner of company

Rose is a liar and a scam artist!!

AUTHOR: Beth - (United States of America)

I love how people lie to make themselves feel better because they have problems! Rose came into healing palms with issues she discussed with my employee as if she was a shrink! Second , each Synergie session is normally priced at $75 for a half hour and $150 for an hour.   We informed rose that if she wanted to continue the sessions that she would have to sign a contract to make payments . She informed me she was going on vacation and could her second payment be pushed til she returned.  

I said no because we have policies we stick to and maybe she should wait until she returns to start them ! If my business is so horrible why would she purchase 14 treatments???? Anyway she decided to go ahead and sign contract with my employee. She told my employee she hoped I would forget to run credit card! That is fishy to me right there! Her credit card code on back was incorrect.

I told her age couldn't continue until payment was made in full because she purposely gave us incorrect information so we couldn't run her credit card! Rose was verbally abusive to my employee and was upset because my employee told me what she said about not running her credit card! She is a very dishonest person and Jennifer and I do not want her as a client.  I do not owe her any money because in the contract it states that if payment is not made on date stated , each treatment goes to full price!! She actually owes me $ because she did two hour treatments!! She is a joke!! Thank u for reading this response !
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