Heart and Soul Tattoo disrespectful, scammers, cheats Midlothian Virginia

I entered the premises on August 9th to inquire about getting a tattoo. I dealt with a man named Pat. He told me he would draw something up for me and set up an appointment for me to come back on August 16th at 12:30. He told me to leave a $20 cash deposit to hold my spot.

I came back on August 16th at 12:30. I talked to the man at the front desk, Will, I think was his name. Pat did not show up or call in. I told Will I was leaving, after waiting over an hour and to call me if Pat showed up. Later that day I called into Will and asked him if he could just give me my $20 back since I was not given the service I was promised at the time I was promised it. At that time, it was about 3:00 P.M., Will told me that Pat had just shown up and his wife had a death in the family. He told me that Pat was not going to be doing any tattoos that day and he would ask if my deposit could be returned.

He called me back a few minutes later and told me, yes Pat would return my deposit. After all, I was never told that deposits were non-refundable. I assumed if a tattoo artist did not honor their word, then they would need to return the money to the customer. I told Will my husband would be by to get the money back. They had seen him before and knew him. My husband calls me and tells me that Pat was in the store tattooing someone at the time and refused to give it to him. He then threatened to punch him if he didn't leave. I was appalled and called them to see what was going on. I hear people yelling in the background curse words and threatening my husband. Pat tells me a long line of curse words and I was absolutely shocked. He tells me I can just reschedule. I don't want anything this company is selling, so I would never reschedule. I have NEVER BEEN SO DISRESPECTED IN MY LIFE. These people are none I ever want to see or hear of again. I don't see how they run a business, with the way they treat their customers. I will most certainly never be back. I will tell anyone and everyone I know to stay far away. These people are violent and rude and just plain trash.