Complaint Review: Hector Torres
Hector Torres Verizon Verizon Wireless Manager With Poor Customer Service! McKinney Texas
You have to be kidding me!!! Hector Torres is the most unprofessional manager I have ever met!! Is this the best Verizon has to offer for a Store Manager? Instead of waiting endless minutes on the line waiting to speak to a customer service representative I decided to go to the local Verizon store where I purchased my phones in an attempt to get my bill corrected and to get some answers about why my phone and my daughters phone is shutting down randomly since we updated with the new Apple Operatins Syslem.
First, i went online 3 months ago and changed my phone number on one of the 3 phone lines I have to use for a new business I am about to launch. Once I changed the number the phone stop letting me dial out. Since I wasnt needing the phone immediately I just forgot about the problem and stuck the phone in my desk until I needed it for my new business. [continued below]....
To make matters worse, the other 2 phones we have keep shutting down with 50% battery life. You have to plug the phones into a battery charger to get the phones to turn back on. I didn't sign up for this crap!!! I pay good money for 3 phone lines and 2 lines for Ipads!! I expect my phones to work. I shouldn't have to spend hundreds of dollars to UPGRADE to Apple's newest phone. Verizon sold me the phone and Verizon should stand behind my phones since they are still under warranty!! Hector Torres could care less about the customers. If you think I am the only one with this opinion then read the reviews the McKinney, Texas Verizon Store has gotten. NOT GOOD HECTOR!!! You are the Manager and you need to be held accountable for your actions and the actions of your employees or you should find a new career!!!
Look at these reviews:
I am convinced now I need to switch my plans to a different carrier who really cares about customer service. Surely somone wants my $3000/year I spend on wireless!
This report was posted on Ripoff Report on 01/03/2014 02:28 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hector-torres/mckinney-texas-75070/hector-torres-verizon-verizon-wireless-manager-with-poor-customer-service-mckinney-texas-1112709. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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