Complaint Review: Hengjia Shop - Calgary Alberta
- Hengjia Shop 527 Hawkstone Manor N.W. Calgary, Alberta Canada
- Phone: 403-265-6804
- Web: www.dogtrainer.auctivacommerce.com
- Category: Miscellaneous Electronics
Hengjia Shop Lin Wang, Petland527, Elite-Tek Dishonest eBay seller Lin Wang (Petland527) and poor Elite-Tek products Calgary, Alberta Canada
*Consumer Comment: Puptrainingcollar Aetertek Canada puptrainingcollar.com
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I bought the ELITE-TEK SH-9888 DOG TRAINING COLLAR from Lin Wang, a
Canada-based eBay retailer. Lin Wang runs Hengjia Shop at http://dogtrainer.auctivacommerce.com/. She sells
Elite-Tek's electronic dog training collars under the eBay ID
hengjia52766 and operates eBay store Petland527.
The collar is
also described as the HUNTING/SPORT WATERPROOF BIG DOG REMOTE TRAINING
COLLAR.
Before the device stopped functioning entirely a few
weeks after I began using it, it was clear there were numerous quality,
design, and functionality issues. More details of these are below.
The
Elite-Tek email support people seemed to be trying at first, but
limited English ability often caused them to politely answer a different
question to the one being asked. E.g. Q: "Is X light supposed to
flash...?" A: "This will change in a future version. Have a nice dog."
Finally,
after the device stopped functioning entirely, I thought: No problem,
as it has a two-year warranty.
For service under warranty,
Elite-Tek email support's Jason quickly directed me back to eBay seller
Lin Wang. I messaged her numerous times and called her, but there was no
cooperation at all and a promised follow-up did not happen.
When
I told Elite-Tek's Jason, he stopped responding, too.
EBay said
they would take action against the seller, but they would not tell me
what the action would be. The only certainty is that it will not benefit
me at all. It was a waste of time contacting them at all.
This
manufacturer, product and retailer are to be avoided. There are far, far
better, more competitively priced devices out there. It is worth taking
the time to research so you can get exactly what you want for your
purposes. I wish I had taken that time myself. The product is not fit
for its purpose, manufacturer Elite-Tek does not back its own warranty,
and eBay seller Lin Wang shirks her responsibilities.
Here are
some of the device's shortcomings:
The battery in the receiver is
permanently fixed and cannot be changed. That means the receiver is in
fact disposable, raising issues about durability, value, and
environmental pollution.
Matching receiver and transmitter is a
very hit-and-miss, tedious process. There will be a multitude of failed
attempts for every success.
Instructions in the user's manual are
badly translated into English from Chinese. In many cases they are
difficult to follow and/or inaccurate.
The anti-bark auto setting
for the collar does not function correctly. There is often no reaction
to loud barks, and then a correction will be given for a soft growl.
The
transmitter offers "shortcuts" to the tone, vibrate and shock training
functions. To utilise the shortcuts, the user must depress and hold the
appropriate button on the transmitter for three seconds, then the
selected correction will be delivered by the collar's receiver. Any
average dog trainer knows that a correction must be given to the animal
under training within a second or so of the inappropriate/undesirable
action. A three-second delay is unacceptable, and this function on the
transmitter is useless. To get around this, the user will need to
disable the corrections that he/she does not want to administer, then
press the transmit button for an instant transmission. If the unwanted
corrections are not disabled, they will all be delivered when the
instant transmit button is pressed.
I note that the warranty for
the "waterproof" receiver does not cover water damage. I wonder why.
The
bottom line: US$149.95 + around 20 bucks for shipping totally misspent.
The ELITE-TEK SH-9888 DOG TRAINING COLLAR is not worth even a quarter
of that and eBay seller Lin Wang has shown that she cannot be trusted
either as an eBay seller or at her Hengjia Shop in Calgary.
This report was posted on Ripoff Report on 05/28/2010 07:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hengjia-shop/calgary-alberta-t3g-3x2/hengjia-shop-lin-wang-petland527-elite-tek-dishonest-ebay-seller-lin-wang-petland527-608342. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Puptrainingcollar Aetertek Canada puptrainingcollar.com
AUTHOR: Elite-Tek - (USA)
SUBMITTED: Sunday, April 08, 2012
This seller has changed their eBay ID to Puptrainingcollar and is selling these same systems under what is not the Aetertek brand name. The manufacturer (who stops repsonding to emails about warranty repairs) is the same as before. They only thing that has changed are the names. Thanks to Ripoff report, they cannot outrun their reputation.
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