Report: #516824

Complaint Review: Heritage Acceptance Corporation - elkhart Indiana

EDitorial Comments

WARNING!
Do not buy masks
from unknown
unreliable websites!

Coronavirus Covid-19
order masks now??

Political Signs Must Go!

EDitorial Comment
ED Magedson – Founder
Ripoff Report

Flood Damaged Vehicles
Unscrupulous Auto Dealers

How to identify hurricane
damaged trucks, cars RV's
motor cycles boats:
Ripoff Report Investigates

HELPFUL RESOURCES
Covid-19 coronavirus

Identifying coronavirus
Covid-19 rip-off scams

Featured Ripoff Reports

View More Recent
Featured Reports

Past Featured Reports

Don’t let them
Get away with it!

Make sure they make
the Ripoff Report!

EDitorial Comments

Wichita Kansas Attorney
Brad Pistotnik Indicted

Cyber Attacks & Content
removal scheme against
Ripoff Report

Ripoff Report Investigates

Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions

Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report

Ripoff Report Investigates!

Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! Don’t click on those slick Ads!

Phony Ad using Ellen DeGeneres
& hundreds of other A-list Stars...

Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years

WHAT IS YOUR STORY?
ARE YOU A VICTIM?
FORMER EMPLOYEE?

WE WANT TO HEAR IT!
Contact Our Team Now!
CLICK HERE

What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created.

Better Business Bureau
What Consumers need to know

20/20 exposes the real BBB

In The Media

See more videos

We Need Your Help!

Learn More Here

Ripoff Report is Xcentric Ventures

Submitted: Thu, October 29, 2009
Updated: Sun, November 01, 2009
Reported By: alice — indianapolis Indiana USA

Author Not Confirmed

Why?

Heritage Acceptance Corporation 121 south main elkhart, Indiana United States of America

Phone:
Web:
Category: Car Financing

Heritage Acceptance Corporation Customer Service very poor, attempting to collect more money than is owed on account elkhart, Indiana

*Consumer Comment: First, forget the damned BBB. BBB is a SCAM!

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

Show customers why they should trust your business over your competitors...

Add Rebuttal to this Report

File New Report

← Is this

Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.

How to fix
Ripoff Report

If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Approximately in April of 2008, I helped a friend purchase a car. I was led to believe that I was just the co-signer of the car and later discovered that my name appears first on the account. To my understanding this friend whom I live with has made payments as agreed and had made double payments once or twice prior to loosing his job. After his termination from his job, I gave him permission to call every two weeks and have his car payment taken out of my bank account and made directly to your company. I have checked by bank account and faithfully the car has been paid on. I agreed to let him make payments out of my account because I did not want the account to become behind because my name is on the account. By doing this and giving my bank account information, Heritage has now twice taken a double payment out of my account. The first time I called about this matter the staff stated the money was returned and the second time that I caught this mistake, Lynn from Heritage stated that they failed to apply the money to the account two weeks prior and that a double payment was correct.

My new problems is that on October 13th I received a call from Lynn, whom was very rude and stated that I never return her calls. At that time I informed Lynn that I work 5 days per week, 12 hour shifts and I have little time to return calls, but when I did get her messages, I informed my friend Herbert Weatherford (the co-borrower) to give her a call and I assumed whatever she was calling about was handled, because the payment was never late. Lynn then informed me that my car payment was a week behind and she could not tell me when or how it became behind, I "just need to make another payment now". Lynn whom was very rude could not tell me why I owed money. I then asked to speak to a supervisor and Marie picked up the line. At this time I explained my situation to Marie and stated that I felt Lynn was very rude and I would like someone else to handle my account. Marie informed me that she was sitting right next to Lynn and not only was she not rude, I was the one whom has a bad attitude. Marie also informed me that there is nobody else that can handle my account and that I will "just have to deal with" Lynn's rudeness. Marie then went on to say that my account was now two weeks past due instead of one week past due and that I had no choice but to make a payment or they would inform the credit bureau. At that time I asked Marie exactly when did the car payment become behind and she was not able to tell me. I then informed Marie that I needed some form of proof (billing record) that a payment had not been received at some point. Marie agreed and states that she was sending the info out that day. A week went by and Lynn continued to call and leave messages daily, several times per day, and stated that I need to return her call immediately. Lynn disregarded the fact that I had informed her that I work nights and calling several times per day would awaken me. Lynn even went so far as to call my employer and tell my supervisor she was attempting to collect a debt. Herbert Weatherford then contacted Heritage and spoke with Chloe and informed her that we had not received the billing statement and asked if she could email or fax the statement, she refused. We never received it. Approximately one week after this and still not having received any proof of the past due balance, Lynn continued to call on a daily bases, several times per day. Herbert Weatherford then called and spoke with Tracy, whom said she had mailed it out again.

On October 29th after working all night, I had received 3 calls from Lynn by 11 am, I returned Lynn's call and asked her what was so important that she had continued to harass me. At that time Lynn informed me that she want the past due payment immediately. I informed Lynn that I had not received any proof that I owe any money past due. Lynn became Immediately irate on the phone and stated "Just pay your bill and drop the attitude". I asked to speak to a supervisor and "Jen" picked up the line, stating she was the office manager. Jen then stated that she was not going to put up with my bad attitude and hung up the phone on me. I called back and asked "Jen" for the number to the regional manager and she stated that there is not one. I then asked for the legal department and she then stated the company also does not have a legal deptartment and if they did, I need to figure it out on my own, and hung up the phone. I called back again and Lynn answered and stated that the company do indeed have a legal department, but I was too stupid to know that all companies have legal departments, and she was not giving me the phone number and then hung up the phone. This behavior is unacceptable and I have contacted the BBB and plan to contact an attorney if this matter is not taken care of immediately. I believe first I am due an apology from all of your office staff in Elkhart and then I would like to receive a complete billing record of all payments received and proof of this past due amount.

This report was posted on Ripoff Report on 10/29/2009 11:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/heritage-acceptance-corporation/elkhart-indiana-40516/heritage-acceptance-corporation-customer-service-very-poor-attempting-to-collect-more-mo-516824. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Heritage Acceptance Corporation

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal

Respond to this report!

Also a victim?

Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:

0Author

1Consumer

0Employee/Owner

#1 Consumer Comment

First, forget the damned BBB. BBB is a SCAM!

AUTHOR: Jim - (U.S.A.)

SUBMITTED: Sunday, November 01, 2009

POSTED: Sunday, November 01, 2009

Check your bank account and get proof from the bank of all the payments deducted from your account. If you can document those payments were deducted on time then copy the documentation and send it to their home office, certified mail, return receipt requested...NO OTHER WAY! Then briefly explain the situation in a ONE PAGE letter and why you believe you are right and this office is wrong.

Remember, you must get WRITTEN PROOF from the bank....go IN-PERSON to get this, so that it is done quickly.

Remember, you must send the information by CERTIFIED MAIL, RETURN RECEIPT so that you have PROOF they received it!

If they repo the car and you have proof the payments were made on time as agreed in the contract, and they inform the credit bureaus, then you have one hell of a case!

Now the PLAIN TRUTH about the BBB. The BBB is NOT, repeat NOT a government agency. They have ZERO powers of enforcement...Z-E-R-O!!! Any business can become a member of the BBB...you just buy the membership like buying a fake diploma. Any business can get an "accredidation" from the BBB....they buy it like a fake doctor's degree. The BBB is a complete scam. Don't even include them in this process because they DON'T CARE ABOUT YOU!

In fact, don't even poision your mind with thoughts of the BBB. The BBB is TRASH!

Respond to this report!