As a recent former employee of this company I feel its my duty to the public to warn them against this company. One of the reasons I'm no longer with them is my insistence on protecting the customer, something they are not nearly as concerned about as they are getting dollars in the door. They don't do anything outright illegal, they just skirt the law and dance around it, using it to their advantage to rip people off.
The owners, Brad Stone (who's retired, which is why he doesn't answer any of those emails to the "CEO" - for anyone interested, those emails go to a manager who shuffles them to a customer service rep to call and/or email you so they can resell you on the services, the CEO NEVER SEES THOSE EMAILS) Mark Strong, Dave Aitken (The current CEO) and Leah Young, are completely out of touch with the process, relying on people below them for information on how things are going.
What is actually going on with Heritage Web Solutions a.k.a. HIT Web Design a.k.a. Heritage Internet Technologies: They take people's money with the intention of fulfilling their order, then you get put into a confusing, mixed up if well intentioned system where it is possible for your order to get lost in a tangle and maze of 'fulfillment'.
Meanwhile they have every employee, at every level, continually trying to 'up-sell' the customer, most times selling them crap they have absolutely no need for. Sure, they'll sell you a website for $299.00 - but to get a truly useful website with what you actually need, most of the time you have to spend more than if you'd just gone to the company that charged you $1500.00 up front, and in most cases you get a lot of frustration and anger along with your order.
I mean, seriously, this company seems to be going down the toilet. If anyone wants to file a lawsuit they had best do it soon. My advice to anyone out there that is using or has used Heritage - file a charge back against them with your credit card and get your money back.