• Report: #1052292
Complaint Review:

Hertz WACO Airport

  • Submitted: Mon, May 20, 2013
  • Updated: Mon, May 20, 2013

  • Reported By: marchelle777 — Holly Springs North Carolina
Hertz WACO Airport
7909 Karl May Dr Waco, Texas USA


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 We pre-paid for our rental on Expedia.com.  We get to the Hertz counter in Waco.  The lady tells me - they do not "show" where I paid for the car and that I will have to give them a $200 deposit.  WTF?  I show them my receipt that I had the forsight to bring with me - NOT good enough - so - their solution?  Call expedia and ask them to transfer my rental to one of the other counters in the airport.  REALLY?  I felt like I was being discriminated against.  I'm half asian - and it's obvious I'm not white.  They knew we were stranded in this Airport without the rental car - they DID NOT CARE!  An expedia agent even called them to let them know that we had already paid for the rental - guess what - still not good enough!  I find out as I'm doing research - that they aren't supposed to take an EXTRA $200 on top of what I paid - it's supposed to be $200 period.  We didn't have the extra $200 - times are tough - we had to save to go on this trip for a family member's wedding.  Our rental cost $102 - they were only supposed to ask for a $98 deposit.  That we could have managed.  But I refused to let them rip me off.  I ended up cancelling the rental with them.  The most horrible customer servie I have ever encountered and BTW - I did contact Hertz customer service as well as their CEO - you think I got a response from them?  They don't care!!

This report was posted on Ripoff Report on 05/20/2013 08:24 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hertz-waco-airport/waco-texas/hertz-waco-airport-do-not-expect-help-from-the-people-that-work-here-waco-texas-1052292. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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