Report: #1506884

Complaint Review: Hewlett Packard - palo alto ca

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Submitted: Fri, April 09, 2021
Updated: Fri, April 09, 2021
Reported By: Jennifer — Oakland CA United States

Author Confirmed

Why?

Hewlett Packard 1501 Page Mill Rd, palo alto, ca United States

Phone:
Web: https://www.hp.com/us-en/shop/cv/pr...
Category: Printer Ink Scam

Hewlett Packard HP Will Not Honor Limited Warranty palo alto ca

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They say there is a warranty, but it is an unattainable warranty that they did not honor for me.

They make it unbearable to try and get your faulty ink cartridge replaced. I spent almost 2 hours trying very unsuccesfully to get my ink cartridge replaced, broken website links, 15 minute wait times, a chat bot that just asks the same question over and over and over and over. I had to endure an abusive customer service rep, and they wanted $20 over the phone to try and troubleshoot my printer when I know it was a faulty cartridge.

They should not say limited warranty if they can't fulfill it.

This report was posted on Ripoff Report on 04/09/2021 03:19 PM and is a permanent record located here: https://www.ripoffreport.com/report/hewlett-packard/palo-alto-ca-hp-honor-limited-1506884. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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