Complaint Review: HFC Beneficial Member HSBC Group - Brandon FL
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- Author Confirmed
- HFC Beneficial Member HSBC Group p.o. box 1231 Brandon, FL United States
- Phone: 8003650175
- Web: WWW.HFC.COM
- Category: Mortgage Scam
HFC Beneficial Member, HSBC Group HFC my mother is a senior citizen has been paying a house since 1995 never missed a payment and owes more now than she did when she bought it Brandon FL Florida
*Consumer Comment: Public record
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My mother purchased a home in 1995 she has been paying faithfully all these years. she has never missed a payment why does she owe more now than when she purchased and then they sold her account to sps and now they are ripping off my mom too. And now I cannot get any of my moms paperwork from them they are shut down WOW!!!
This report was posted on Ripoff Report on 09/29/2018 02:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hfc-beneficial-member-hsbc-group/brandon-fl-33509-1231/hfc-beneficial-member-hsbc-group-hfc-my-mother-is-a-senior-citizen-has-been-paying-a-hous-1462965. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Public record
AUTHOR: Florida Native - (United States)
SUBMITTED: Sunday, September 30, 2018
In most states the mortgage is recorded and is a public record so it can be downloaded from the Clerk of Courts in your county. The note is not recorded and if your mother has her documents from closing it will be in her documents along with all the other closing paperwork. If she has misplace her documentation, then she can contact the servicer of the mortgage to get a copy of her entire file - including the note and mortgage and the payment record.
You said that there is a new servicer: SPS, contact them or more accurately have your mother contact them. If your mother can't contact her current servicer, then have her contact a good real estate attorney to help her recover her documents. If she has passed away, you need an attorney anyway to probate the estate (most likely). I hope this information points you in the right direction.
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