HH Gregg Damages New Flooring during delivery Indianapolis Indiana

We purchased four new appliances from the HH Gregg location in Cincinnati, Ohio. We had just completed a kitchen renovation with a new maple hardwood floor. We purchased a sheet of masonite hardboard to protect the floor especially from the heavy weight of the refrigerator. The delivery people refused to use the masonite. In short, three of the four appliances arrived damaged and had to be replaced, and while they were trying to manuver the refrigerator they put two huge gouges in the new floor. They ended up just leaving it sit in the middle of the floor where we could not even close the door. This was caused by them rolling the refrigerator on the concrete driveway and damaging the castors. Their arrogance and refusal to use the piece of masonite led to $2700.00 damage to the floor. It turns out that HH Gregg subs out all delivery to a company called 3PD. 3PD came to the house took 20 plus pictures and was very apologetic. They were in contact with the flooring company the next day and authorized repairs. The repairs were completed and new appliances delivered. This crew used the Masonite and everything went smoothly.

Here is the kicker. Now they won't pay the bill to the flooring company, saying that they turned it over to insurance. Their insurance is Van Liner Company who doesn't return calls. We turned it over to the Indy Better Business Bureau who contacted HH Gregg who is now denying the whole thing.

Really don't know where to turn. Lawyers will not take the case because of the amount of money involved. Guess I will try small claims court myself. Although the flooring company authorization was from 3PD they now want their money from me.

Any help or comments would surely be appreciated. Do not buy from HH Gregg, check our their number of complaints with the BBB and unacceptable rating. I wish I had been a little more diligent before I bought. Again, do not deal with HH Gregg!!!!!

Thanks for any help!!!

Jim
Guilford,, Indiana
U.S.A.