HHGREGG - MITSUBISHI - ELECTRA-SOUND - GE EXTENDED WARRANTY FAIR WARNING! DO NOT DO BUSINESS WITH HHGREGG, MITSUBISHI, ELECTRA-SOUND, OR BUY THE GE EXTENDED WARRANTY PROTECTION Nationwide

I totally agree with you I too am in the same boat as you. Electro Sound took the chasey out of our Mitts tv 3 months ago. To date no one can tell me anything about were it is when it will get back. I am fed up with the calls, the missed days of work and the avoidance from everyone. It's time to call the media and also start a class action law suit. We demand our money back! anyone interested in doing something feel free to email tteetz@gmail.com.

Kevin: Please mention all of what you have written to your next 100 customers, and see how many walk out the door without purchasing anything.

It has been several months. Our tv still is not fixed. GE wants to consider this ONE service call, after they've been out here 6 times. 4 lamp replacements, 1 ballast, 1 pcb bd, and then they wanted to order a light engine. This has all cost the company more than if they would have honored their contract and replaced the tv. I did not let Electra-Sound order the part, because obviously they don't know what they're doing, and GE will not give me another service department if a part is on order from someone else.

YES, it is HHGreggs fault, as much as all the other 3, they sold us this piece of crap, and the warranty. Yes, I know you have different warranty service now, but some gentleman was nice enough to send us the brochure of the contract. WHICH WAS NOT OFFERED AT TIME OF SALE. It clearly states that 2 service calls made for the same part within a year, after the 3rd call, in is supposed to be replaced. Also, disagreeing with GE, lamps for projection Tv's are covered. These are both in the brochure. Clear, simple, English. The maker, the seller, the warranty service, and the service center, are all to blame, and I hope to sue them for as much as possible, after I make copies of all of the complaints I've found about all of them.

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hhgregg knows how terrible GE's service is. That's why we recently switched ESP providers. No retailer does their own extended warranties - it's always been that way. Most retailers simply do not have the capital to eat as much write-offs as that would take.

As for Electra-Sound, I cannot comment because they are a regional service provider, and I know nothing about them.

While your receipt is proof of your extended warranty, it does not have the terms and conditions of your agreement with GE. Those are in brochures that were available in the store and should have been given to you at time of purchase. Unfortunately, since we no longer do business with GE's warranty division, most stores don't have those around anymore.

You said, "I contacted HHGregg who agreed with me that this was a lemon. He emailed his vendor dept, they would do nothing because of the GE Extended Warranty. Mitsubishi will do nothing because of the GE Extended Warranty. I say its HHGregg's fault for EVERYTHING because they sold us this piece of crap AND the warranty."

hhgregg can agree with you all they want, it's up to GE and Mits how they want to deal with the situation. We only sell the stuff, we don't make it. Our Vendor Relations dept. only contacts the manufacturer to try to work with them on your behalf; Mitsubishi, however, apparently felt it was beyond their responsibility. Technically, since it was past one year, it's not Mitsubishi's responsibility. And, technically, as it states on the back of your receipt, after ten days it's not hhgregg's responsibility.