Report: #349741


  • Submitted: Thu, July 10, 2008
  • Updated: Mon, August 11, 2008
  • Reported By: Medway Ohio


*REBUTTAL Individual responds: HH Gregg/Mitts/GE Warranty/ Electro Sound Warning

*Author of original report: Kevin

*Author of original report: HHGregg, GE Extended Warranty, Mitsubishi, Electra-Sound

*UPDATE Employee: Apologies

Show customers why they should trust your business over your competitors...

We bought our 65" Mitsubishi DLP television, complete with stand, surge protector, surround sound, cables, and the infamous GE Extended Warranty.

First of all, HHGregg does not tell you that the extended warranty they are selling is through an individual contractor. We assumed it was through them or Mitsubishi. We did not receive a contract. They say your receipt is your contract. I've contacted GE Extended Warranty to send me the warranty twice. One through the mail, and one by email, to no avail. They are a bogus company, which has no intentions of helping anyone solve their issues. I have been given a dozen numbers for them for help and everyone wants to pass the buck.

We purchased this TV, in Jan. of 2007 for the Superbowl. Within a week, after much fuss, it had to be replaced. Now, within the last 3 months, the lamp has went out 4 times. We had to take off work because Electra-Sound, their service provider can only give a 3 hour window. So after missing part of days of work 4 times, the television still does not work. It has been out a week and a half this time. Electra-Sound does not know what they are doing. GE refuses to help, in fact, they are only counting the four times as two. The first time, not the second time, because it was within 30 days of Electra-Sound being out there, the third time, not the fourth time, because the service tech brough NOTHING to fix the TV with. No lamp, and I was out a half day of work. They are all rip-offs. I contacted HHGregg who agreed with me that this was a lemon. He emailed his vendor dept, they would do nothing because of the GE Extended Warranty. Mitsubishi will do nothing because of the GE Extended Warranty. I say its HHGregg's fault for EVERYTHING because they sold us this piece of crap AND the warranty. But they will take care of nothing either. So, we have a $4000 piece of crap sitting in our living room with a black screen.

I really hope to be contacted by the media and expose all of them. I'm already going to Turn to 2 news in my local area, and contact the BBB on all four of them.

Medway, Ohio

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 07/10/2008 02:41 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 REBUTTAL Individual responds

HH Gregg/Mitts/GE Warranty/ Electro Sound Warning

AUTHOR: Tracy - (U.S.A.)

I totally agree with you I too am in the same boat as you. Electro Sound took the chasey out of our Mitts tv 3 months ago. To date no one can tell me anything about were it is when it will get back. I am fed up with the calls, the missed days of work and the avoidance from everyone. It's time to call the media and also start a class action law suit. We demand our money back! anyone interested in doing something feel free to email
Respond to this report!

#2 Author of original report


AUTHOR: Bokay19 - (U.S.A.)

Kevin: Please mention all of what you have written to your next 100 customers, and see how many walk out the door without purchasing anything.
Respond to this report!

#3 Author of original report

HHGregg, GE Extended Warranty, Mitsubishi, Electra-Sound

AUTHOR: Bokay19 - (U.S.A.)

It has been several months. Our tv still is not fixed. GE wants to consider this ONE service call, after they've been out here 6 times. 4 lamp replacements, 1 ballast, 1 pcb bd, and then they wanted to order a light engine. This has all cost the company more than if they would have honored their contract and replaced the tv. I did not let Electra-Sound order the part, because obviously they don't know what they're doing, and GE will not give me another service department if a part is on order from someone else.

YES, it is HHGreggs fault, as much as all the other 3, they sold us this piece of crap, and the warranty. Yes, I know you have different warranty service now, but some gentleman was nice enough to send us the brochure of the contract. WHICH WAS NOT OFFERED AT TIME OF SALE. It clearly states that 2 service calls made for the same part within a year, after the 3rd call, in is supposed to be replaced. Also, disagreeing with GE, lamps for projection Tv's are covered. These are both in the brochure. Clear, simple, English. The maker, the seller, the warranty service, and the service center, are all to blame, and I hope to sue them for as much as possible, after I make copies of all of the complaints I've found about all of them.

(((email redacted)))

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Respond to this report!

#4 UPDATE Employee


AUTHOR: Kevin - (U.S.A.)

hhgregg knows how terrible GE's service is. That's why we recently switched ESP providers. No retailer does their own extended warranties - it's always been that way. Most retailers simply do not have the capital to eat as much write-offs as that would take.

As for Electra-Sound, I cannot comment because they are a regional service provider, and I know nothing about them.

While your receipt is proof of your extended warranty, it does not have the terms and conditions of your agreement with GE. Those are in brochures that were available in the store and should have been given to you at time of purchase. Unfortunately, since we no longer do business with GE's warranty division, most stores don't have those around anymore.

You said, "I contacted HHGregg who agreed with me that this was a lemon. He emailed his vendor dept, they would do nothing because of the GE Extended Warranty. Mitsubishi will do nothing because of the GE Extended Warranty. I say its HHGregg's fault for EVERYTHING because they sold us this piece of crap AND the warranty."

hhgregg can agree with you all they want, it's up to GE and Mits how they want to deal with the situation. We only sell the stuff, we don't make it. Our Vendor Relations dept. only contacts the manufacturer to try to work with them on your behalf; Mitsubishi, however, apparently felt it was beyond their responsibility. Technically, since it was past one year, it's not Mitsubishi's responsibility. And, technically, as it states on the back of your receipt, after ten days it's not hhgregg's responsibility.
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.