Report: #425248

Complaint Review: HHGregg

  • Submitted: Tue, February 17, 2009
  • Updated: Sun, June 06, 2010
  • Reported By: Bessemer City North Carolina
  • HHGregg
    3940 E Franklin Blvd
    Gastonia, North Carolina

HHGregg Return ploicy not explained and customer service rude, and crude. Gastonia North Carolina

*Consumer Suggestion: Haha

*UPDATE Employee: Common sense...

Show customers why they should trust your business over your competitors...

I purchased an $250.00(cash) for an open boxed camcorder for my ministry. Because it was an open box I specifilly asked the associate that sold it to us about the return policy. I asked will I be able to get a refund if I am not happy with it or something is wrong with it. He said Oh sure! you have 10 days no problem just keep your sales reciept, and we will give you a full refund. After I got the camera home and checked it over good I realized it did not have a feature I really needed so I decided to return it back to the store. To my surprise the cashier informed me that she could only give me $100.00 of my money now and mail the rest in 7 to 10 days. Needless to say I was very upset sinse they did not have another camera with the feature we needed that would fit our budget. The cashiers response to me was the policy is on the back of the reciept. I explained to her that I had asked the sales associate about the return policy before I purchased the camera, and that he had told me I could get a full refund, and that he did not mention anything about the policy stating that I could only get a portion of my money back, and have to wait for the rest to be mailed. And also that I did not have any way of knowing what was on the back of that reciept untill after I made my purchase. Once again she stated it is on the back of your reciept. At that time I asked to speak to the store manager (Chris).

I explained the transaction to Chris, and his response was the same (it's on the back of the reciept) at that time I explained to Chris that I had no way of knowing whats on the back of the reciept untill after I make the purchase. I also told him I that the sales associate should have told us when we asked the day we purchased the camera. Chris at that time said in a rude tone I do not have time to take 30 minutes to explain our return policy, and he walked off.

I told the cashier that he was rude, and that I would never shop HHGregg again. I informed her that their return policy stinks, and that they should post it where customers can see it before they make their purchase. That it wrong to not inform a customer of the return ploicy before the purchase.

I called customer service to make a complaint about Chris and his rude careless attitude, poor customer service, and thier return policy and their method of informing or not informing the customer untill after the purchase has been made. I got the same treatment from them the lady was rude and insisted that the return policy is on the back of the reciept. PLEASE SOMEONE TELL ME WHATS SO HARD ABOUT UBDERSTANDING THAT THE CUSTOMER DOES NOT SEE THAT BLESSED RECIEPT UNTILL (AFTER) THEY HAVE MADE THE PURCHASE!!!!!

I could not seem to get these people to understand that. I think it is wrong, it is deceptive, and misleading to not inform their customers that they will not recieve all the refund at the time of return if it is over 100.00.

One way ministries
Bessemer City, North Carolina
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This report was posted on Ripoff Report on 02/17/2009 04:16 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Consumer Suggestion


AUTHOR: swisher43 - (United States of America)

Ok there employee, yet again you just solidified the constumers complaint by being rude and disrespectful towards them in your rebuttal.  If it was such COMMON SENSE then why couldn't your employee explain that to her then when she asked.  Or better yet even the manager?  I'm seeing more and more of a pattern on websites about HHgregg that I wish I would have read prior to my visit...  Constumers complain about how rude your employee's and managers are and then some dumb employee gets on and is rude and disrespectful again towards that person only solidifing their complaint.  HHgregg customer service is a joke and I suggest to all consumers to stop going to that store.  It's amazing that your company is still in business.

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#2 UPDATE Employee

Common sense...

AUTHOR: Mike - (U.S.A.)

Common sense says that in order to avoid robbery stores keep at little cash on hand as possible and make regular bank drops during the day to keep the on-hand cash supply limited. Sine on-hand cash supply in stores is kept to such a minimum any return over a certain price point at any company will be completedby mailing you a check. The same thing would have happened wherever you made your purchase.
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