Report: #1036104

Complaint Review: Hidemyass

  • Submitted: Tue, March 19, 2013
  • Updated: Tue, March 19, 2013
  • Reported By: kelyx —
  • Hidemyass
    7 Moor Street, London, W1D 5NB, UK
    United States of America

Hidemyass delays to proceed the 30days refund policy London, Internet

Show customers why they should trust your business over your competitors...

Beware of HideMyA** 30days money back guarantee!!!

On March 13, 2013, being impressed by the mass positive reviews posted here and there on HideMyAss service, I subscribed without hesitation to its one year VPN HMA Pro service for my iPad and iPhone. Unfortunately the service did not work as expected on iDevices. The next day, that is March 14, 2013, I requested a full refund, following the guidelines provided on their website (see No answer from folks. On March 15, 2013, I used their support system to open a ticket (PUB-246-80510) to request refund. The support system automatically replied back with a message stating that "Thank you for contacting HMA. We have received your email and will respond as soon as we are able; we aim to respond to most emails within 1-2 hours but at busy times responses can take up to 12 hours." I said to me this looks good. They will surely reply soon. But never heard from them until today March 19, 2013.
Certainly for HideMyAss folk "12hours" may means months or even years.

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 03/19/2013 12:17 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.