Report: #1053820

Complaint Review: Hiton

  • Submitted: Sat, May 25, 2013
  • Updated: Sat, May 25, 2013
  • Reported By: Watch Dog — Reseda California
  • Hiton
    7930 Jones Branch Dr
    McLean, Virginia


Show customers why they should trust your business over your competitors...

 On May 15, 2013, I booked a room with the Hilton for May 18, 2013 - 72 hours before my stay - since my child was playing in a soccer tournament.  Upon arrival, after being forced to valet park my car and loading my belongings on the cart - I went to check in at the front desk to be told that my reservation was set for WEDNESDAY, MAY 29, 2013.  I told the front desk this is apparently an error and requested to check in and offered to pay extra. Was told the hotel was sold out, so I packed up and drove home. I contacted Hilton to notify them of the mistake to be told that I could not get a refund. When I asked to speak with a supervisor or manager, of course, none was available. In fact, at one point, I was told that the department did not have any managers and on another occasion, I was transferred after waiting on hold for 20 minutes to a voicemail. I sent letters and called over the course of the 11 days prior to the reservation and have not received any response. I then offered to move the reservation to a later time and PAY EXTRA but was told no that there were NO ADVANCE PURCHASE DATES available for the hotel I had chosen- again, those dates were being offered ONLINE, yet the representative told me no.

In my opinion, this is a complete scam, I would have NEVER made a reservation for a day that I was working and my children are in school.  Now, I am ripped off by 265.00.

DO NOT BOOK any rooms with the Hilton - THEY DO NOT CARE ABOUT YOU AS A CUSTOMER - only want the money and their staff in this department clearly have not been trained appropriately since they lack customer service skills - they talk to you like you are a problem and become argumentative - AGAIN, the HILTON is in the business of ripping off families and their employees are taught to take your money.  Unless you are a Hilton Honor's member, you get transferred to the dungeon with the low class employees who accuse you of making the mistake - Clearly, the internet is set up to rip off people and if this happens to you - take the corporation to small claims - it's about principle.

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This report was posted on Ripoff Report on 05/25/2013 11:51 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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