Complaint Review: Hixson Autoplex of Monroe, Louisiana - Monroe Louisiana
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- Hixson Autoplex of Monroe, Louisiana 1201 Louisiville Avenue Monroe, Louisiana United States of America
- Phone: 8664131715
- Web: www.hixsonhasit.com
- Category: Auto Dealers
Hixson Autoplex of Monroe, Louisiana Bait and Switch, deceptive, rude and inconsiderate Monroe, Louisiana
*Consumer Comment: No need to get nasty..
*General Comment: You believe these people?
*Consumer Comment: Yes, this dealership took horrible advantage..
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Me and my husband we're looking for a truck, so I told him to go to Hixson's Autoplex of Monroe, to look at some. We couldn't do much walking because my husband had knee surgery, he's also a Veteran, has numerous health problems, and I'd heard this Dealership was good, because it has been in the Monroe area for a long time. We went, test drove an STX/Ford, was nice, not what he wanted, but, was nice. We waited for about 3-4 hours there at the dealership, the financing went through, so we went home in the STX. My husband wanted to go back within the 3 day cooling off period to see if he could get them to add a couple of things, that were not on the STX when he bought it, because he had told the salesman what he'd wanted.
Well, they said he didn't have a 3 day cooling off period, not here in louisiana!!, and they said he'd bought the wrong truck, said he'd bought a standard white F-150, with NO running boards, no hand rail inside truck for him to grab onto, because he'd had the knee surgery, they said that he bought THAT TRUCK!!, that one number on the VIN was wrong, come to find out they'd put the VIN number of the WHITE STANDARD F 150, which we didn't even see on the lot, that's the VIN number they had put on the paperwork, tore up the original that was typed out, and gave my husband another contract, said he owed 2000 dollars or he'd go home with nothing, not his trade, the STX, NOTHING...he was alone when he went back because I didn't even think that they would try to crook him.
They had $4,500 dollars rebate on the STX which was from Ford and Hixson's, they didn't even apply those rebates then asked for the 2,000 in cash from him. The owner came up from Alexandria and they had a meeting, didn't even ask my husband to even sit in on it, they have really disappointed me as someone being from this part of louisiana, I can't believe that they'd do this to my husband, knowing he gets only a certain amount of money each month because he's a Veteran, and every lawyer we've called around here says, that Hixson's is hard to deal with, WHY?? is it because they don't want to ruffle any feathers??, is there a Lawyer that will stand up to this crooked bunch??...
I don't understand how they can do this and get away with it, they've filed suit against my husband, who can hardly walk now because of trying to get into that white f-150 they said he'd bought, and if he didn't want that, he'd go home with nothing. Made him sign a paper that anything that Hixson''s had done they were relieved of it, that they'd done no wrong, my husband because he has PTSD, was burned severely in Vietnam, several major illnesses, anything stressful like that he doesn't handle very well, and honestly?? he didn't think that they'd do him that way, he was shocked when the Sales Manger told him to either sign it or he'd have nothing, we'd traded in a 2005 Dodge Caravan, they said they'd give him 7500 for it as the tradein. My husband doesn't know where to go to from here with this.
This report was posted on Ripoff Report on 10/01/2010 10:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hixson-autoplex-of-monroe-louisiana/monroe-louisiana-71201/hixson-autoplex-of-monroe-louisiana-bait-and-switch-deceptive-rude-and-inconsiderate-m-646514. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#3 Consumer Comment
No need to get nasty..
AUTHOR: Ronny g - (USA)
SUBMITTED: Saturday, October 02, 2010
Wrong Joe..I do not believe everything people post here. I judge each post I choose to reply on by it's merits.
If you do not believe car dealerships take advantage of people, and scam them with spot delivery..then you my friend, have been living under a rock.
I stated that they left with the truck and claim it was the wrong truck..so yes..I have my doubts that this report is 100% legit..but it does seem clear that the dealer pulled a spot delivery on them, and used the threat of stranding the crippled war veteran at the dealership to convince him to sign paperwork. Unfortunately, this is all too common. It happened to me...ONCE..now I know better. They re-neg on a deal..the keys get thrown on the desk, I tell them no deal give me my trade in back..and take it from there. The WORST thing you can do..is sign anything once you are back in the dealership. Not until you are satisfied.
I do not claim to be an authority on everything, but I know cars, I know dealerships, and I can smell a swindle from a mile away.
#2 General Comment
You believe these people?
AUTHOR: Joe - (U.S.A.)
SUBMITTED: Friday, October 01, 2010
Ronny G, the worlds formost authority on everything, You believe everything these people post here. I have a bridge in New York for sale, interested? cheap....You are a complete a$s!!
#1 Consumer Comment
Yes, this dealership took horrible advantage..
AUTHOR: Ronny g - (USA)
SUBMITTED: Friday, October 01, 2010
..of you and your husband. But this is what most of them do. NONE of them can be trusted.
The problem here is that you left with a truck. If it was the wrong truck why did you leave with it? This is what a court would ask.
As far as them "demanding" more money when your husband returned..this was most likely due to "spot delivery",and too many dealers pull this. You feel they forced your husband to sign an agreement or he would have no vehicle to leave in. This may be true..but this was the only chance to fix this. Has he could have refused to sign and agree to anything and call their bluff. You need a back bone of steal to deal with these dealerships or bring someone with you who does.
Instead of the dealership forcing him to agree to anything, this would have forced them to make a better deal. They would not have just left him there without a vehicle, the trade in was worth something and they can not just take it and give you nothing because they spot delivered and screwed you over big time.
Here is how it works copied from [[leaseguide.com]], and what you could do.
Spot delivery:
The dealer tells the customer that the deal is good, the customer signs a contract with the agreed-to terms, and the dealer allows the customer to drive away in the vehicle even though the dealer still owns the vehicle (this is often called a "spot delivery").
The dealer knows when he presents the deal to his finance company or bank, the deal will likely be refused and because the customer has a poor credit history and represents a risk, the customer must agree to a higher interest rate and higher monthly payments, or get a co-signer, to keep the vehicle.
The dealer is hoping that he can convince his customer to accept the new deal with higher payments.
What to do?
If it's true that a customer has a flawed credit history and low credit score, he will almost certainly be required to pay higher interest rates for any of loan or lease, regardless of documents signed in a dealer's office that might indicate better rates and terms.
If a dealer suspects the customer doesn't know about his poor credit score, he may mislead the customer to think he's been approved, when that is not the case, in hopes of somehow saving the deal.
There have been cases in which unethical car dealers have attempted to extract extra profit by telling customers that more money was required based on (false) low credit scores. If customers don't know their own credit scores, this scam can have a high probability of success. Therefore, it is always wise for automotive consumers to know their credit score before entering a car dealer showroom.
So, if your car dealer wants your car back, or asks you to sign a new contract, make sure you know exactly why he's asking and understand that you can either sign the new contract or return the car.
Advertisers above have met our
strict standards for business conduct.
