Holiday Inn Resort Lied to us about points and presidential suites

We purchased our unit in Fox River IL and was told during a visit there that we must upgrade to get better units. The units at Fox River were very ‘used’ and not big enough to accommodate our family. We were told we needed to upgrade to get what we wanted. We were shown a presidential suite which was what we decided to purchase. We booked our first stay and used the suite and were very happy.

When we tried calling back the next year to do this again we were told we didn’t have enough points to get the suite. We did not understand this and as we have again tried to make reservations we are told we need 300,000 points to get the suite. We understood that we had purchased the suite and therefore could use it each year regardless of points. The points were to travel to other locations outside of our home resort. 

 If we have to have 300,000 points, we would have to save points and not take a vacation for three years to do so. This is not right and this is not what we were told. We purchased the suite and there was no discussion that we had to have a certain number of points to use it. Please correct this misunderstanding and contact us regarding our ability to make the reservation for the suite we purchased.

If we cannot get the suite due to not having enough points, we do not want to be owners. We can get the suite online without Holiday Inn or points. We can also book it on the days we want without Holiday Inn and the points online. The sole reason we purchased the suite was to use it each year and accommodate our family. If this cannot happen then we want to no longer be owners.