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Report: #1125001

Complaint Review: Home Advisor - Select State/Province

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  • Reported By: Ripoffed by HomeAdvisor — Seattle Washington
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  • Home Advisor Select State/Province USA

Home Advisor HomeAdvisor Service Magic ServiceMagic Stay Away From This rip off scammer WA

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People!!! Stay Away from Home Advisor or HomeAdvisor or Service Magic or ServiceMagic!! DO NOT WASTE YOUR MONEY!!! On your free profile your phone number will be replaced with their phone number! They will send you Used leads!!! Their customer support number doesn't respond!!! If you want to cancel account, you will not able to. There are no links where you can go and cancel. You will be having very hard time to find a way to cancel your account. If you refer them client, they will not put referral fee of 100$ to your account as they promise. Do not put your friends and family to problems with HomeAdvisor, you will regret.

Let me tell you about my BAD, BAD Experience with HomeAdviors. At first I placed my business on their free directory. My phone number was replaced with their own phone number and of course clients reached answering machine or their Representative who will offer services from other companies NOT YOURS! Then I got a call from HomeAdvisor Representative who offered me a deal 49$ 99 cents one-time fee for membership and 9$-17$ per lead. I decided to give a try and get leads from Homeadvisor.com

The lies starts from their sales people... and ends with a customer support team. “There are 49$ one-time fee for the membership and a fee for each lead you get.” I asked Representative 2 times, “Is it only one time fee of 49$???” And ask her to confirm. Respond was “Yes only one time” (by the way they recorded the conversation....as well I did :):) Then oops... Surprise, you will find charges of 59$ every month... even not 49$ 99 cents. You call them and ask what is going on and ask them to listen to recorded conversations, conversations no longer available. Yes, you will start to receive leads. You respond to that leads in a seconds. You email them. You call them and YOU WILL NOT GET RESPOND FROM CLIENTS. Then you start wonder why it is happening? It should be a reason.

You can experiment and place an order /project for your type of business on same zip code where is your company is. What's happened next… you will get call from HOMEADVISOR REPRESENTATIVE who will offer you a help to match your project with a business. And what I got... the Rep contacted me over the phone with only one business!!!!

He didn’t give me a choice!!! I have talked to that company they asked me to sign with them to do my project. And when I asked the Rep to give me more choices of companies he said it is only one company available in my zip code. Sorry, what about my company??? Is my company a ghost??? (As they stated in our agreement, lead will be sent to at least 4 companies.) So from my understanding they have companies who are Priority for them. I discussed with that company to do my project. And 3 hours later, I got my project - came to me as a lead. It is mean HomeAdvisors send us leads which already USED.

NO WONDER. Why we didn't get any respond on those leads we got from HomeAdvisor because they already used. I felt like a homeless person who got a leftover food from the table. I called HomeAdvisor to Pro customer support service, waited on line about 40 minutes, didn't get connected. Then contacted Live support chat asked to cancel my account, they called me right away. I question them about this unfair practice and ooops, customer service REP find out why... because your leads are regular leads. You have to get executive leads which are double the price. OK I got that Executive leads and did experiment again. I placed an order for my project on a same zip code where is my business is and guess what's happened? The same I got a call and got connected to only one business... not mine of course :):) And I felt again as homeless person with leftover food.

DO NOT WASTE YOUR MONEY!!! On your free profile your phone number will be replaced with their phone number! They will send you Used leads!!! Their customer support number doesn't respond!!! If you want to cancel account, you will not able to. There are no links where you can go and cancel. You will be having very hard time to find a way to cancel your account. If you refer them client, they will not put referral fee of 100$ to your account as they promise. Do not put your friends and family to problems with HomeAdvisor, you will regret.

This report was posted on Ripoff Report on 02/20/2014 12:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/home-advisor/select-stateprovince/home-advisor-homeadvisor-service-magic-servicemagic-stay-away-from-this-rip-off-scammer-w-1125001. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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