Complaint Review: Home Depot - Thomasville Cabinets - Northville Michigan
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- Author Confirmed
- Home Depot - Thomasville Cabinets 39500 W. Seven Mile Northville, Michigan U.S.A.
- Phone: 248-3057826
- Web:
- Category: Specialty Stores
Home Depot- Thomasville Cabinets Sold cabinets and molding that are for kitchen without sofits when told that we have sofits. Northville Michigan
*UPDATE Employee: You should have payed for a measure
*UPDATE Employee: Would like to help
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We told the representative at Home Depot that we have sofits and that they cannot come down because wiring and plumbing are inside. We were sold Thomasville Cabinets and crown molding and were assured that they would work. So far we have two wall cabinets installed and are sitting wondering what to do because no way can we put the molding in place that were givento us. Lets face it, walls, sofits are not straight . Nothing is perfect in a kitchen, the floor the walls ect. We should never have bought these cabinets because they are made for a sofit-less kitchen. Why couldn't Thomasville sell cabinets for kitchens with sofits? Lots of homes have sofits. What we thought would be an easy installation has turned into a nightmare.
Barb
Livonia, Michigan
U.S.A.
This report was posted on Ripoff Report on 06/12/2009 02:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/home-depot-thomasville-cabinets/northville-michigan/home-depot-thomasville-cabinets-sold-cabinets-and-molding-that-are-for-kitchen-without-so-461165. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
You should have payed for a measure
AUTHOR: Johnr - (United States of America)
SUBMITTED: Monday, November 14, 2011
Sorry to hear your problem but it was YOUR choice no to pay for a measure. An installer would have come out to your home and measured your whole kitchen then placed it into a CAD drawing which would have been sent to The Home Depot where a kitchen designer would have caught this issue.
And even if the designer missed this issue, the bill of materials would have been sent to the installer, in-turn the installer going back to your home to make sure all items would fit and work before the order was placed. At this point you can still install the cabinets yourself, $100 for a measure is well worth it. Be warned, you don't buy a measure its all on the customer!
#1 UPDATE Employee
Would like to help
AUTHOR: Homedepot_stephanie - (U.S.A.)
SUBMITTED: Thursday, July 02, 2009
This is Stephanie from Home Depot Customer Care. I saw your post and would like to apologize for your experience. May I look into this for you? Feel free to contact me at information@homedepot.com.
Stephanie, Home Depot Customer Care
information@homedepot.com
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