EDitorial Comment
ED Magedson – Founder
Ripoff Report
ED Magedson – Founder
Ripoff Report
- Report: #1042095
Related Reports
EDitorial Comments
Ripoff Report Investigates!
FACE CREAM
Ripoff!
Ripoff!
Likely in a Mall near you...
WARNING!
HAVE YOU BEEN A VICTIM OF
"FACE CREAM FRAUD"?
Consumers Reported Ripoffs by
Mall predators Kiosk hucksters offering
free skin cream trials...
Only thing... it's NOT free!
WHAT IS YOUR STORY?
ARE YOU A VICTIM?
FORMER EMPLOYEE?
WE WANT TO HEAR IT!
Contact Our Team Now:
investigate@ripoffreport.com
"FACE CREAM FRAUD"?
Consumers Reported Ripoffs by
Mall predators Kiosk hucksters offering
free skin cream trials...
Only thing... it's NOT free!
WHAT IS YOUR STORY?
ARE YOU A VICTIM?
FORMER EMPLOYEE?
WE WANT TO HEAR IT!
Contact Our Team Now:
investigate@ripoffreport.com
Ripoff Report in the Media
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created.
BBB: What consumers need to know
20/20 exposes the real BBB
BBB: What consumers need to know
20/20 exposes the real BBB
| Home Depot 2455 Paces Ferry Rd
Atlanta, Georgia United States of America |
|
Home Depot Home Depot refuses to refund for item not delivered Atlanta, Georgia
*UPDATE EX-employee responds: former Special Service Dept Head
*Author of original report: Response to THD Cares
*UPDATE Employee: THD wants to help
← Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
Placed an order on 02/02/13 via internet.
Order was for a dishwasher and installation. The monkees that came could not install the unit. I sent it back without it ever leaving the truck.Two Months later I called and asked about the credit I never received. They did not even know the product was never delivered. After 45 minutes on the phone I was transferred to a local store manager that also know nothing about this. I asked that it be credited to the credit card it was charged on and she told me they do not keep credit card numbers for security reasons. She then insisted that I give her my credit card number over the phone. I refused as it is not secure. She also stated that they would not send a check for the monies owed.
It seems that the Home Depot does not track their deliveries or installations until a complaint is lodged in hope that folks will not check their credit card statements.
If I do not get a refund within the next 10 days I will have no other choice but to call my Credit Card Company and process a charge back.
So much for customer service, i will never shop home depot again!!!
Order was for a dishwasher and installation. The monkees that came could not install the unit. I sent it back without it ever leaving the truck.Two Months later I called and asked about the credit I never received. They did not even know the product was never delivered. After 45 minutes on the phone I was transferred to a local store manager that also know nothing about this. I asked that it be credited to the credit card it was charged on and she told me they do not keep credit card numbers for security reasons. She then insisted that I give her my credit card number over the phone. I refused as it is not secure. She also stated that they would not send a check for the monies owed.
It seems that the Home Depot does not track their deliveries or installations until a complaint is lodged in hope that folks will not check their credit card statements.
If I do not get a refund within the next 10 days I will have no other choice but to call my Credit Card Company and process a charge back.
So much for customer service, i will never shop home depot again!!!
This report was posted on Ripoff Report on 04/10/2013 05:33 AM and is a permanent record located here: http://www.ripoffreport.com/reports/home-depot/atlanta-georgia-30339/home-depot-home-depot-refuses-to-refund-for-item-not-delivered-atlanta-georgia-1042095. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
Click Here to read other Ripoff Reports on Home Depot
Search for additional reports
If you would like to see more Rip-off Reports on this company/individual, search here:
Search Tips#1 UPDATE EX-employee responds
former Special Service Dept Head
AUTHOR: nita w - ()
SUBMITTED: Friday, May 03, 2013
I was a Supervisor of Special Service dept for Home Depot. It has been ten years since I worked there
. We were able to process refunds for this same situation by phone without having to get the credit card information from the customer.
All was needed to process a refund was the original transaction / receipt informatiin. I was able to process refund to the card used to make purchase. It may be different today.. and as well if it was purchased online.
But technology has gone far since I worked for HD and I would think the process would be much easier now.
Respond to this report!
What's this? #2 Author of original report
Response to THD Cares
AUTHOR: Doug''s Pissed - ()
SUBMITTED: Wednesday, April 17, 2013
In response to #1 Employee
THD wants to help
AUTHOR: Home Depot Customer Care - (USA)
Please find the e-mail below I received from your customer support team
NOTE: I DID NOT INCLUDE THE E-MAIL IN THIS REBUTTAL
I responded to the e-mail and have since been ignored.
Let me explain my position again to you:
1. I will not give my CC info over the phone.
2. I travel extensively and have absolutely no desire to go to one of your locations and explain to your Store Manager in Illinois, FL, CA, or anywhere else that they need to put a refund on my MasterCard. This would most likely take an exorbitant amount of time (which I do not have) and patience on my part.
I do have the following questions for you:
1. How do you know it is the same credit card that I am presenting that was used to purchase??
2. What would be the outcome if I no longer had a MasterCard??
I would appreciate it if you could find a way to issue a refund that does not involve my giving a Credit Card number over the phone or having to present myself and Credit Card to one of your locations.
THD wants to help
AUTHOR: Home Depot Customer Care - (USA)
Please find the e-mail below I received from your customer support team
NOTE: I DID NOT INCLUDE THE E-MAIL IN THIS REBUTTAL
I responded to the e-mail and have since been ignored.
Let me explain my position again to you:
1. I will not give my CC info over the phone.
2. I travel extensively and have absolutely no desire to go to one of your locations and explain to your Store Manager in Illinois, FL, CA, or anywhere else that they need to put a refund on my MasterCard. This would most likely take an exorbitant amount of time (which I do not have) and patience on my part.
I do have the following questions for you:
1. How do you know it is the same credit card that I am presenting that was used to purchase??
2. What would be the outcome if I no longer had a MasterCard??
I would appreciate it if you could find a way to issue a refund that does not involve my giving a Credit Card number over the phone or having to present myself and Credit Card to one of your locations.
Respond to this report!
What's this? #3 UPDATE Employee
THD wants to help
AUTHOR: Home Depot Customer Care - ()
SUBMITTED: Tuesday, April 16, 2013
Hello there,
We are extremely sorry to hear of this inconvenience. I would be more than happy to help and make sure you are provided your refund if it is owed to you. Please email me at robert_care@homedepot.com with your order/purchase details so that I may look into the situation. Once we have verified, I would recommend you going to your local store to present your credit card, since you refused to do so by phone which is understandable.
Thanks kindly,
Rob
HD Customer Care
Social Media Team
robert_care@homdepot.com
We are extremely sorry to hear of this inconvenience. I would be more than happy to help and make sure you are provided your refund if it is owed to you. Please email me at robert_care@homedepot.com with your order/purchase details so that I may look into the situation. Once we have verified, I would recommend you going to your local store to present your credit card, since you refused to do so by phone which is understandable.
Thanks kindly,
Rob
HD Customer Care
Social Media Team
robert_care@homdepot.com
Respond to this report!
What's this? 
Ripoff Report Recommends
ZipBooks Accounting Software
ZipBooks Accounting Software
Advertisers above have met our
strict standards for business conduct.
