• Report: #945886
Complaint Review:

Home Depot

  • Submitted: Mon, September 24, 2012
  • Updated: Sun, February 10, 2013

  • Reported By: Connie — Huntington Beach California United States of America
Home Depot
7100 warner ave huntington beach, California United States of America

Home Depot The Retail Equation, returns, denial huntington beach, California

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Yesterday, I tried to return something to The Home Depot.  I had paid cash and only had a receipt for part of the return. I was denied the return. Home Depot is now using a new company, The Retail Equation, to "manage" their returns. I have spent thousands of dollars at The Home Depot and that company has now blocked me from returning anything! Apparently, I am now a 1-dimensional customer and only looked at for the 2 returns I have made in the past year and not the amount of business I have given The Home Depot.  I have purchased a new kitchen (with cabinets, counterrops & appliances), flooring and Trex decking.  All traceable with my phone #/name.  Not to mention all the random in-store cash purchases over the years (which I know do not get credited to me).  None of that is taken into consideration.  Just my audacity to return twice in the past year!

I called The Retail Equation and Karen (ID #11644) was extremely rude and hung up on me.  I called Home Depot and while Winter in Customer Service was more understanding, the outcome was a polite version of "too bad how sad". 

Luckily, I live near Lowes, Orchard and Ace and I have choices and will be excercising that ability. Bummer though, because I like the staff at my local Home Depot. :(

This report was posted on Ripoff Report on 09/24/2012 12:35 PM and is a permanent record located here: http://www.ripoffreport.com/reports/home-depot/huntington-beach-california-92647/home-depot-the-retail-equation-returns-denial-huntington-beach-california-945886. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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