Complaint Review: Home Depot - Internet
- Home Depot Internet United States of America
- Phone:
- Web: www.homedepot.com
- Category: Appliances
Home Depot GE Appliances GE Refrigerator bought from Home Depot online stopped working on 2nd day. Getting runaround from both companies. Internet
*Consumer Comment: Home Depot and GE both in on this scam
*UPDATE Employee: Home Depot Customer Care
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Ordered a GE Refrigerator online from Home Depot. Wanted specific features only available on one model. It took 11 days for delivery. Ok, we waited. It was delivered Friday August 13. Stopped cooling overnight Saturday and all food spoiled. Made about 5 calls to Home Depot on Sunday afternoon to no avail. One rep said it would be replaced because it was less than 48 hours and put us on hold, and we were disconnected. Called back but got another rep and they couldn't transfer us to the first one. Second rep couldn't even find the order number.
This report was posted on Ripoff Report on 08/16/2010 01:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/home-depot/internet/home-depot-ge-appliances-ge-refrigerator-bought-from-home-depot-online-stopped-working-on-631883. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Home Depot and GE both in on this scam
AUTHOR: Tyler - (USA)
SUBMITTED: Wednesday, August 29, 2012
I had a similar experience at the Home Depot store in Fairfield, California. Home Depot and GE are dumping damaged appliances on consumers, knowing in advance that there are issues prior to delivery.
At least you got a loaner. Years on, I am still stuck with a severely damaged GE dryer that wobbles on the floor and a promise note from Home Depot's Fly-By-Night appliance delivery company for a $150 reimbursement which of course was a lie.
I just filed my report as well here:
http://www.ripoffreport.com/home-depot-and-ge-ap/department-outlet-stores/fairfield-california-A208F.htm
#1 UPDATE Employee
Home Depot Customer Care
AUTHOR: Homedepot_stephanie - (USA)
SUBMITTED: Tuesday, August 24, 2010
Hi. This is Stephanie with Home Depot Customer Care. I apologize for the issues you've had with your refrigerator. I would like to help. Will you email your contact and order information?
Thanks,
Stephanie, Home Depot Customer Care
stephanie_care@homedepot.com
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