Home Garden and Patio Ben Henley Charges credit card but never sends purchased goods Lenexa Kansas

A wrought iron pergola was purchased for $1,999.99 via the internet from Home Garden and Patio on April 4, 2013. I was told to wait 3 months to allow bulk orders to be filled before individual orders would be filled and my item shipped. Four months later, I had heard nothing and began making phone calls. I was told that the craftsman who builds these pergolas had vanished, and that a craftsman was being sought. I made phone call after phone call, and finally, in late November of 2013, I asked for a refund. I was told that this was no problem. I waited but no refund ever appeared on my credit card statement. I kept calling and kept getting different excuses, and was eventually told that an unexpected hospitalization made it impossible to refund my money. I turned to the Better Business Bureau to warn other customers: do not buy from this company! I am currently seeking legal help.