• Report: #1144159
Complaint Review:

Home Garden and Patio

  • Submitted: Mon, May 05, 2014
  • Updated: Mon, May 05, 2014

  • Reported By: Disappointed Customer — New Braunfels Texas
Home Garden and Patio
8416 Bridle Dale Street Lenexa, Kansas USA

Home Garden and Patio Ben Henley Charges credit card but never sends purchased goods Lenexa Kansas

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A wrought iron pergola was purchased for $1,999.99 via the internet from Home Garden and Patio on April 4, 2013. I was told to wait 3 months to allow bulk orders to be filled before individual orders would be filled and my item shipped. Four months later, I had heard nothing and began making phone calls. I was told that the craftsman who builds these pergolas had vanished, and that a craftsman was being sought. I made phone call after phone call, and finally, in late November of 2013, I asked for a refund. I was told that this was no problem. I waited but no refund ever appeared on my credit card statement. I kept calling and kept getting different excuses, and was eventually told that an unexpected hospitalization made it impossible to refund my money. I turned to the Better Business Bureau to warn other customers: do not buy from this company! I am currently seeking legal help.

This report was posted on Ripoff Report on 05/05/2014 10:53 AM and is a permanent record located here: http://www.ripoffreport.com/reports/home-garden-and-patio/lenexa-kansas-66220/home-garden-and-patio-ben-henley-charges-credit-card-but-never-sends-purchased-goods-lene-1144159. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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