Report: #1125831

Complaint Review: Hometown Buffet,Corporate Office Headquarters ,1020,Discovery Rd,Ste.100 Eagan,MN.55121 USA

  • Submitted: Sun, February 23, 2014
  • Updated: Sun, February 23, 2014
  • Hometown Buffet,Corporate Office Headquarters ,1020,Discovery Rd,Ste.100 Eagan,MN.55121 USA
    9635 Chapman Ave.Garden Grove CA 92841
    Garden Grove, California

Hometown Buffet,Corporate Office Headquarters ,1020,Discovery Rd,Ste.100 Eagan,MN.55121 USA Sup:Josh and Noel Santos.Employee : Angel.City of Garden Grove Ca 92841.(714)636-7550.Store # 0704.Address:9635 Chapmen Ave.Garden Grove CA 92841. UNJUSTIFIED BEHAVIOR,REASONABLE REQUEST,FOR WELL DONE STEAK ,NOT CHARCOAL BURNED OUT SIDE MEAT.COMPANY CONDONES OF MEDIUM RARE BLOOD ,CAUSES E-COLI PUTS US DEAD IN THE MUD.OVER COOKED BROCOLI ,NO NUTRIENTS ,NO FLAVOR ,IS EYE APPEAL AND EXCELLENCE TOO MUCH TO ASK FOR A TASK? Garden Grove California

*General Comment: You Should Cook at Home

*Consumer Comment: Don't go there

Show customers why they should trust your business over your competitors...

Today went to ; Hometown Buffet in the city of ;Garden Grove.Store# 0704. I went in the serving line to obtain a well done steak. I waited and waited.Even went back to my table and came back.Then the line server stated he had some.What does appear to be very unorganized is the food server has the well done steaks mixed with the medium rare.I do not like medium rare.This is under cooked.The meat is pink and has blood.To some its a religious issue.For others its a health issue.Blood exposed carries bacteria.One such as: E-Coli. From under cooked meat.I asked floor sup: Josh ,he indicated he would look into it. When I finaly was able to obtain a steak the line food server claimed was :Well done,he cut it open ,the inside meat was cooked,yet the out side of the steak was charcoaled burned. It tasted good inside ,but the charcoaled out side burned part of the steak gave the steak a very disgusting flavor.The other sup: Is: Noel Santos,he is in charge of the entire opperation: I came here another time it was the same issue.No well done steaks.Angel the employee ,laughed and joked," You want it burned". He insisted and argued that the medium rare with pink meat and blood was well done.Then the unjustfied brow beating and badgering appeared to happen.From: Sup: Noel Santos.He went to the table where I was sitting stood there and demanded I get up and go get a steak .He consitently kept saying:"I want to make you happy". I replied ;"When I am ready to get up and get a steak ,I will get up and get one for the third time".Then the responce from: Noel Santos sounded as though he was chellenging and dueling,Calif Penal Code:415.1.2.and 3. Continuing: "He stated as follows:"For the third time ,lets go and get you you're steak,I want to make you happy". He finally left. He also;Resembles the individal that was observed standing directly behind me in the meat serving line.Speaking about ,Hometown Buffet coupons.What was strange is he never introduced his self as a employee. Yet his physical actions appeared to be hazing.Example: If I moved to the left he stood directly behind me and also moved to the left.It appeared as though he was striving to instigate provocation? This is very bad customer service.This incident was a prior incident.With the same issue,no well done steaks. I noticed online: Steak or meat must be cooked at: 160"F .The other issue with ;Sup :Noel Santos as I came a few times after in hopes issues with steak was resolved,it was not.He has the very unprofessional behavior of waiting for certain customers to walk past him ,then touch or pat the back.This is assualt.Calif Penal Code:240.On ,Feb 22,2014 ,Sup:Josh walked up to my table and touched my left shoulder and tapped slightly my shoulder.He could be establishing bad behavior from: Sup:Noel Santos. This unjustfied touching should be resolved.Plus:They both should be corrected for serving a charcoal burned out of steak to a customer.Plus:Should have two serving pans on the serving line>One with well done not burned steaks and another pan with medium rare ,for those that enjoy eating bacteria. The other very bad consistent issue is ( over cooked brocoli on the serving line). Today it was'nt until I informed :Sup: Josh that the brocoli on the serving line was over cooked and looked bad ,that he did replace it.This is their job.Not the customers. The other issue of bad none quality customer service is : Hometown Buffet employee referring to a customer as: ( buddy ).This very unprofessional bad work ethics ,could stem from having two bad managers. Yet this is bad work ethics. His name tag states his name is : (Angel ).The phone number to this Hometown Buffet is:( 714)636-7550. In the city of ,Garden Grove.Should they denny any of the allegations,we have the : (Trinity of Truth )> (1)  ( 2) Calif Code of Evidence :801.70 ,this is :Sodium pentathal the lie truth serum.(3) Calif Code of Evidence ,Section:795. This is :Hypnosis. These three forms of evidence introduced subtract : ( The old he said ,she said trash or plausable deny ability ) .With the following pre-requsites: No shoes so those who volunteer for the exam ,can't put thumb tacks,blood and urine test.All that volunteer for the :( Trinity of Truth ) must volunteer to be filmed live in real time ,live on :( You Tube ).To refuse any portion of this justified means of truth ,will show:( Reasonable Doubt or guilt ).The price for one adult for dinner is:$12.41.

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 02/23/2014 05:02 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 General Comment

You Should Cook at Home

AUTHOR: nobody - ()

I can't believe you are going to buffets with your requests. You should be going to restaurants where they cook to order or just cook at home.

People I see at Home Town are the ones that gorge themselves with as much food as they possibly can and aren't concerned with quality or how dione it is.

Like it was said above, you must hate the place, don't go back.

Respond to this report!

#2 Consumer Comment

Don't go there

AUTHOR: ramjet - ()

What is wrong with you?  After wading through this semi-literate rant, it looks like you really hate the place, it's employees and it's policies yet you keep returning over and over.

That's irrational. If you don't like it, don't go there and your life will be more serene. Unless you are like this everywhere you go.


Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.