Report: #521462

Complaint Review: Hometown Productions

  • Submitted: Mon, November 09, 2009
  • Updated: Sat, January 30, 2010
  • Reported By: CHC Construction — Deaver Wyoming United States of America
  • Hometown Productions
    2921 Ave E East
    Arlington, Texas
    United States of America

Hometown Productions Universal Adcom Liars and Cheaters Arlington, Texas

*Author of original report: Rebuttal and Update

*REBUTTAL Owner of company: They Lie.

Show customers why they should trust your business over your competitors...

In August of 2009, I received a phone call from this company for advertising.  I agreed to advertise our construction company on local maps for $309.00, which had to be paid at that time.  I submitted an electronic check.  The salesperson said that they were with the Park County tourism board.  Assuming that everything was on the up-and-up, I forgot about it.  2 months later, I received a call from another local company who had had some trouble with this company.  The other local company was advising everyone listed on the maps that Hometown Productions was a sham.  I was concerned, but, being out of town, couldn't do anything about it.  November 4, 2009, I received another call from Hometown Productions, who said they were checking in to see if we had received our maps.  I had indeed received them, and proceeded to tell "Sarah" that I had concerns about the legitimacy of their company.  She assured me that she had been the Director of this company for 13 years, and she would do everything possible to ease my concerns.  I was still skeptical, but stayed on the phone.  She said that I needed to pay the invoice. (I had forgotten that I'd paid in August.)  I told her that I was referring to the current invoice and was not interested in advertising any more.  When I told her that the invoice said $309.00, she said that I should have only been charged $209.00 and transferred me to the billing department.  Sadly, I did not write down her name, but she said that I had to pay over the phone.  I told her that I was not signing up for another advertisement, but that I was only concerned with the current bill.  When I said that I wouldn't do check over-the-phone, she got a little haughty, but said she'd mail out an invoice.  Within 5 minutes, Sarah called back and said that in order to receive the "discount" I would have to pay immediately.  I refused, and she agreed to send me a copy of the contract.  I never received it. 

While taking care of bills over the weekend, I realized that I had already paid $309.00 in August.  I called Sarah back, and was informed that she was under the impression that I wanted another advertisement for year 2010.  When I said that I had already paid in August and that a year had not passed, she said "I'm only in sales and do not know anything about that.  I only call people back on the repeat advertiser list."  I told her to take me off of that list and cancel any orders she had for me.  At that time, I was informed to wait for the invoice and write "Cancel" on it.  I said that wasn't good enough, and she replied, once again, that "I'm in sales and have nothing to do with that."  I called the Customer Service (1-800-778-6308) who claimed that I did not have any new orders or invoices.  I guess I'll wait to see what happens next.  BEWARE!  THEY ARE VERY FRIENDLY AND AGREEABLE UNTIL YOU PAY!!!

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 11/09/2009 09:10 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Author of original report

Rebuttal and Update

AUTHOR: CHC Construction - (United States of America)

As an update to my original complaint, I did receive another invoice for the order that I did not want.  It only took 2 phone calls this time to cancel the invoice.

In response to the President of this company, any time you would like to review the facts, please give me a call.  Your company has my contact information and I will be more than happy to produce all of the evidence that I have in my file.  You see, I do keep a very accurate paper trail.

I do not appreciate being called a liar.  I have proof of my claims, do you?
Respond to this report!

#2 REBUTTAL Owner of company

They Lie.

AUTHOR: Tom - (U.S.A.)

In October I told them not once, but three different times that I wanted them to cancel all adds that they were trying to bill me on 1 was for Van Zandt County 2 was for Rusk County 3 was for Cherokee County. They lied about the cancellation and told me they only show one cancellation for Rusk County. I told them I have an Invoice they sent for Van Zandt.
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.