Horizon Services, INC AKA Horizon Services Abuse the Elderly with Price Gouging, Scare Tactics and Fraudulent Misrepresentation Audubon Pennsylvania

Thank you for voicing your concern. We certainly appreciate your valuable feedback. 

We apologize for any inconvenience you may have experienced during your interaction with Horizon Services.  Please believe that we are not thieves. And, we do not take advantage of the elderly. In fact, Horizon Services is proud to have earned the trust and respect of thousands of homeowners throughout Delaware, Southeastern Pennsylvania, South New Jersey, and Northeastern Maryland who have turned to us to service, maintain, and/or install the right plumbing, heating, and air conditioning systems and equipment for their family. 

As soon as this was brought to our attention we discussed in detail your concerns with our Customer Service Department, Operations Managers, Field Tech Manager, and all parties involved. At Horizon Services we take every customer comment very seriously – and as you know, we have reached out to you, visited with you personally, and discussed a reasonable resolution.

At this time we are glad to report after speaking with our management team, the homeowner is fully satisfied with the resolution we offered and is recommending Horizon Services to friends, neighbors, and colleagues. Again, we apologize for your experience but we certainly thank you for sharing your feedback.

We had a very similar experience.  We were made to be "scared" that our furnace would endanger our lives if not attended too and were told that if we signed up for the next day service, we would be able to get their fantastic price of $12,600 --- Yes --- $12,600............  oh yeah that came with a $600 energy saving rebate from PECO.  We didnt have nearly the amount of work done as in this story and I could go on and on abt things that the salesman said that we bought.  My husband and I both were blindsided after working a full day to the sales man dragging out the sales pitch until we were beaten and worn down, starving (no dinner), and desperate to be done with it so we just signed.  What a price we paid.  We have an Apples To Apples guaranty that we havnet taken the time to get this done but plan to......  this is purely highway robbery.  They scare you into believing you need things that will jack up the price.  All I can say is "shop shop shop" and "COMPARE COMPARE COMPARE" and DO NOT COMMIT until you do either!!!  DO NOT SIGN that bottom line without doing your homework, otherwise you will pay dearly for it.

Owner "promised" he would have this taken care of for us --- NOTHING...  we are embarrassed at ourselves for falling for the sales pitch and for their company.  It's embarrassing to see other people's faces when we tell them what we pd.  If Horizon wants more business --- well they lost ALL referrals from us --- furthermore, we own other properties and guess what --- who will we "not" call ???  We still plan to do our "apples to apples" investigatoin and out of PRINCIPAL will fight this til the end.  They'd have saved themselves $ if they would have just done the right thing and reimbursed the exhorbitant excess monies they took from us.

COMPLETE RIPOFF.  That's how we feel.  

We will not be bullied by a disgruntled sales rep. Ripoff Report does not allow comments to be removed from their website. Horizon's sales president, representing the company as a whole, after hearing our story and checking in with a witness to the sales call, did the right thing by apologizing for the incident and going above and beyond by refunding my grandmother. We were blown away with how well the company handled this entire situation. The sales president visited us personally with a personal apology and a refund check to my grandmother. Horizon went above and beyond to repair their reputation with us and as a result I have great respect for the company itself.  As far as the sales representative involved is concerned, he comitted contract fraud: The president of sales stated that no employee should have any customer "waive their right to cancel" and this employee told us it was part of the normal sales process. He wrote in HIS OWN HANDWRITING "heat emergency" when the contract stated that ONLY THE CONSUMER was allowed to write on the line explaining why the consumer would possibly want to waive their right to cancel. Who in their right minds wants to waive their rights to cancel? We were told "this is how it works when you choose next day delivery." The company has a copy of the contract which illustrates how the employee wrote with his own handwriting where only the consumer was allowed to write. I have a copy of the contract as well illustrating how the employee scribbled "heat emergency" regardless of the fact it was very warm outside and winter was a long ways away.   In summary, we appreciate how Horizon Services handled the situation. We recommend Horizon to our friends, neighbors, and colleagues. Thank you again to Horizon. 

While it makes great press to slander a sales representative, the fact is that the contract that Alexis is claiming abused or took advantage of her 90 year old grand mother was never signed by her grandmother.  In fact the contract is in the name of Alexis Rodgers name only and signed by Alexis only.  I believe that Alexis Rodgers is in her 20's or early 30's (Not Elderly).

Alexis had recently purchased her home and was in the process of moving in to her new home.  She had a home inspector that told her that it was not safe to operate the existing oil furnace, which is the reason that I was there after she had initiated contact with our company.

Her specific job was NOT a furnace only.  It was a Oil furnace to gas furnace conversion change over.  This project also involved running new gas lines as well as the removal of an in the basement oil tank and a stainless steel chimney liner.  On top of it the new furnace was a 96% efficient furnace which requires PVC venting to be ran for intake and exhaust.

Alexis was there for the entire appointment.  My negotiations were directly with Alexis, not her grandmother.  The deal that was given to her was more than fair.  In fact I received 1/3 of the maximum commission due to the job being Undersold!

During the negotiations Alexis pleaded with me to install her washer and dryer.  I explained that we do not offer that service.  She kept asking about it and offered that if we would do that then we had a deal because she was currently unable to do laundry at her new home.

I did not have that authority so I called my manager to see what he wanted to do.  He agreed to the counter proposal that was made by Mrs. Rodgers as long as we could do the job the next day.  This was due to the fact that we had a crew available that did not have a scheduled job.  Since it was a low profit margin job it was used as a filler job for one of the installation teams.

I have a copy of the signed contract as well as a copy of the price list to show how far Undersold this job really was compared to what the company I was working for was trying to charge.

So in Fairness to me as an individual private citizen who has done nothing wrong.  I ask, no I demand that you remove this slanderous post from your website immediately or I will be forced to proceed with legal actions against all parties involved.