Report: #210265

Complaint Review: Horizon Travel - National Reservations,Inc - VIP Travel Incentives - Holiday Travel Of America

  • Submitted: Sun, September 10, 2006
  • Updated: Wed, October 04, 2006
  • Reported By: Mesquite Texas
  • Horizon Travel - National Reservations,Inc - VIP Travel Incentives - Holiday Travel Of America
    2229 Avenue J, Suite 105
    Arlington, Texas

Horizon Travel, National Reservations,Inc. VIP Travel, Holiday Travel Of America, Horizon Travel, VIP Travel Incentives ripoff scam high-pressure travel seminar dishonest Arlington Texas

*Author of original report: Travel Scam, Horizon Travel and National Reservations Inc.

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My husband and I attended the exhausting high-pressured "travel seminar" today at Horizon Travel in Arlington. Thankfully, we escaped without purchasing (after first having to explain to Howard, then Abdul, then Jake, then Gavin why we didn't want to buy into their travel plan club.) Each guy kept giving us a better deal. After the seminar, we were given a certificate for our free cruise.

I was just about to mail in my $100 refundable "good faith" deposit with the certificate to VIP Travel Incentives to receive our free cruise as promised when I decided to go on the internet to get answers to questions I had about this crazy booking process.The Horizon office told me I could do the cruise during the summer, but not on the weeks of Memorial Day, 4th of July or Labor Day. Then I get home and read the back and it clearly says it's for selected dates during the months of September thru January.

Man, was that an eye-opener when I googled VIP Travel and Horizon Travel and up pops, all reporting the same bad stuff about Horizon Travel, Holiday Travel of America and VIP Travel.

We were also awarded an additional 3day/two night (land only)stay at Lake Texoma just for answering a travel survey when the lady from Horizon called to give us our confirmation number for the "travel seminar". The "travel survey" consisted of one question which was "Did we make over $50,000 a year?" This travel certificate is from Holiday Travel of America. I began questioning the written "Terms" when I read "refrain from all telephone inquiries until we have received your reservation request and tax deposit." Geez, then you can't get your money back! Horizon verbally told me on the phone and at their office that the trip was in Texoma, but the writen certificate names 9 different cities it could be in from Florida to Nevada. Also in the written terms is "Holiday Travel of America is not responsible for any verbal or written representations not contained in this certificate."

This all started when I entered a drawing for a Home Depot gift certificate at the Visions Expo at Market Hall. Then "Pam" called on the phone about the contest. I said "Did I Win the $500 gift certificate?" And she said no, but you did win a two night stay along with air fare. I said, "Yeah right to a time share presentation" She said No, It's not a time share. You just have to attend a 90 minute presentaion from Horizon Travel here in Arlington. There's no obligation to purchase anything, they are a full service travel agency and just hope you use them for your future travel needs. You'll receive a 3 day/2 night stay along with airfare to Orlando, Las Vegas or Cancun or a 5 night cruise from Galveston." I kept insisting to her that someone was selling something at this presentation and she got flustered and said to talk to her supervisor "Matt". Well, Matt confirmed that it wasn't a time share, but that it was a Travel Club, but again . . . there's no obligation to purchase anything. They'll just present you with money saving travel tips and hope you use their services in the future. He faxed me all of this in writing. It's on Horizon Travel letterhead, but faxed from National Reservations, Inc. They seemed so sincere - almost like they really don't know what's going on.

I became leary about sending in the $100 for the cruise when several things seemed fishy. Now, after reading all these awful stories, I'm glad I didn't. Also I now see bad reports from the Ft. Worth Better Business Bureau.

On the National Reservations Inc. website:
it says that Horizon Travel is a member in good standings with the Arlington Chamber of Commerce. I checked this out before the "seminar" and it appeared to be true, but now I see that this Horizon Travel has a different address in Arlington:
Horizons Unlimited Travel
2131 N. Collins, Ste 423
Arlington, TX 76011
Phone: (817) 861-0222

The faxed material also contained a letter from Jim Mayher, President of National Reservations Inc. reassuring me that "we would not risk our reputation by attempting to deceive you." and "If you have any questions, please call me personally at (817)285-7500" When you call that number you get a recorder saying "mailbox full".

Mesquite, Texas
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This report was posted on Ripoff Report on 09/10/2006 02:19 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Author of original report

Travel Scam, Horizon Travel and National Reservations Inc.

AUTHOR: Julie - (U.S.A.)

Horizon Unlimited Travel (2131 N. Collins - Arlington TX) is a member in good standings with the Arlington Chamber of Commerce and is NOT tied to Horizon Travel (Ave.J-Arlington) in any way.

I have filed a complaint with the Ft. Worth Better Business Bureau ( National Reservations Inc.(Hurst TX) for deceptive sales and advertising, both with their website, and their telemarketing verbal sales pitch. They advertised that Horizon Travel is a full service travel agency and a member in good standings with the Arlington Chamber of Commerce. They were a member once in 2001, but have not been a member since 2001. National Reservations Inc has just recently removed the false statement about the Arlington Chamber membership and made some other changes on their website I feel their advertising practices are still misleading in several ways.

This site ( is wonderful and the only way we can communicate with each other. I took someone's advice here and also filed a complaint with the vendor booth manager of the Trade Show where Horizon Travel had their drawing. I would encourage all of you to also file a complaint with the Better Business Burea ( and the Attorney General of Texas ( You can file your complaint online and they have both been very easy and good to work with. Just type up your complaint and copy and paste to save you time.

There's an interesting article that you can find on the AG's homepage, go to News Releases, type in Travel and hit search. Read about the 3rd one down, "Attorney General Gets $64 million verdict..." At the bottom of the article it says, "Consumers who encounter what they believe to be false or misleading solicitations from other travel companies may file a complaint with the Attorney General's Consumer Protection Division at (800) 252-8011 or file a complaint online at"
An interesting related article from the Star Telegram, the Ft. Worth Newspaper is "$64 Million Verdict a Big Break for AG" by Dave Lieber, 6-16-2006. Right now, you can find this by googling "$64 millon verdict" and look down until you find the Star Telegram article. If not, go to archives and pay a nominal fee. Dave Lieber's Watchdog column 817-685-3830
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