HostZilla Hostzilla.com Closed my account without cause and demanded payment for my files. Internet

Sadly since this complaint has been submitted to ROR by someone using an anonymous username and not being honest about their geographical location, we cannot give a definitive response on a specific case basis. However, from the details of the complaint, we can identify the likely cause of the issue being discussed.

Hostzilla's Terms of Service for shared hosting accounts specifically prohibit the use of auto-blogging softwares and plugins. These terms are clearly displayed on our website, and customers agree to abide by them when placing an order for hosting services.

Unfortunately, occasionally customers either do not read, do not understand or decide not to respect these terms of service, which are designed to protect service quality for all users. Our sophisticated server monitoring systems, and dedicated systems admin staff quickly identify these users and they are sent emails requesting that they remove or disable non-compliant softwares and plugins, and also remind them of the terms of service stipulations in this regard.

Our technical support staff are available to assist with compliance with the terms of service on request. Unfortunately some customers do not avail of the assistance offered and sometimes even ignore the request to bring their accounts back into TOS compliance. In these instances we have no option but to suspend the account until the customer contacts us.

Very rarely, a customer will refuse to comply, or will comply following suspension, but then reinstate the prohibited plugins after their account has been reactivated. In these circumstances we are forced to terminate the customer's hosting account to protect the websites and interests of our thousands of other customers. Under no circumstances are customer accounts ever terminated, or their files deleted, without proper warning and ample opportunity to correct the issue prompting possible termination.

Customers are expected to maintain their own backups, and utilities are provided in the control panel to do so. Our server backups are designed for internal use, and in the event that we are requested to make them available to any customer there is a charge applied. This applies to accounts terminated for breach of TOS as well as active accounts.