Hotels.com Price Match Guarantee (PMG) Fraud Internet

Applied for PMG at beginning of April for booking mid-May. Provided all necessary information. Was contacted and advised the screen shot (of cheaper price) was received and the difference would be refunded on completion of booking and request to Hotels.com. - "I have validated the screenshot" advised Rajdeep. Imagine my vast surprise,when request for PMG was lodged,to be told, by the same Rajdeep, that "I see the cancellation policy with us is more flexible than the competitor's website ... Hence we will not be able to honour the price match ... because all details have to be identical in order to honour the price match." What a specious reason for such barefaced dishonesty. If this is the case,why was I not advised at the initial enquiry stage when I could have cancelled the booking without penalty,made alternative arrangements and saved considerable money ? 

This is a grievous breach of trust. Hotels.com is loud in advertising its PMG but like a herd of slippery eels when it comes to honesty. I will never use Hotels.com again and urge you to give them a wide berth because this crowd is totally untrustworthy,devious and dishonest. They make it very difficult to chase a PMG and,in the end,will not honour the PMG promise.