Complaint Review: Hotels.com - Internet
- Hotels.com Internet United States
- Phone:
- Web: www.hotels.com
- Category: Travel Companies
Hotels.com Bait and Switch Pricing Internet
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Went to the Hotels.com website and selected an offer for lodging in the Grand NYC hotel for one night at $129. This price was CLEARLY MARKED and HIGHLY emphasized. The reservation was non-refundable. I paid using Paypal and received a confirmation receipt for over $270, more than twice the agreed upon price. I IMMEDIATELY called and was told that the price had more than doubled because of TAXES AND FEES. When I requested to rescind my booking based on his misleading advertising I was given a runaround. I was on the phone for several hours. The phone areas for reservation changes and cancellations would have long holds and after finally getting a rep and explaining my request, the calls would mysteriously drop. If I tried selecting "new reservation," the call would always be picked up promptly, but of course they could help either. In the end I had to accept this bait and switch pricing because it was too much trouble to persist in a remedy, but I will NEVER use Hotels.com again.
This report was posted on Ripoff Report on 07/17/2018 08:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hotelscom/internet/hotelscom-bait-and-switch-pricing-internet-1452211. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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