Report: #950365

Complaint Review:

  • Submitted: Wed, October 03, 2012
  • Updated: Wed, October 03, 2012
  • Reported By: Anonymous — United States of America

    United States of America Hotwire Misleading pricing. Failure to honor Hotwire price match guarantee Internet

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I booked on and was provided example 'pre-booking' hotel brands that did not match the quality of my final booking. The rate I was charged was also $11 higher than the locally advertised rate. I called Hotwire and was quickly transferred to a friendly customer service representative, but she would not honor the Hotwire low price guarantee because I had accidentally selected the 'default' two adult reservation, not realizing that a single person rate would be less expensive. I only required a single adult room. When I got to the hotel, the hotel did not have access to my confirmation number and it took a great deal of time to get everything straightened out. Luckily, the hotel representative was very helpful and professional. is a BIG hassle, and there is a very good chance you will not save money by using their service. I mentioned to the Hotwire represenative that $11 is not worth arguing over, but that I would not use their service again. She apologized that she was unable to help, thanked me for the call and transferred me to a pre-recorded customer satisfaction survey.
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This report was posted on Ripoff Report on 10/03/2012 02:00 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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