• Report: #950365
Complaint Review:


  • Submitted: Wed, October 03, 2012
  • Updated: Wed, October 03, 2012

  • Reported By: Anonymous — United States of America
Internet United States of America

Hotwire.com Hotwire Misleading pricing. Failure to honor Hotwire price match guarantee Internet

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I booked on Hotwire.com and was provided example 'pre-booking' hotel brands that did not match the quality of my final booking. The rate I was charged was also $11 higher than the locally advertised rate. I called Hotwire and was quickly transferred to a friendly customer service representative, but she would not honor the Hotwire low price guarantee because I had accidentally selected the 'default' two adult reservation, not realizing that a single person rate would be less expensive. I only required a single adult room. When I got to the hotel, the hotel did not have access to my confirmation number and it took a great deal of time to get everything straightened out. Luckily, the hotel representative was very helpful and professional. Hotwire.com is a BIG hassle, and there is a very good chance you will not save money by using their service. I mentioned to the Hotwire represenative that $11 is not worth arguing over, but that I would not use their service again. She apologized that she was unable to help, thanked me for the call and transferred me to a pre-recorded customer satisfaction survey.

This report was posted on Ripoff Report on 10/03/2012 02:00 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hotwirecom/internet/hotwirecom-hotwire-misleading-pricing-failure-to-honor-hotwire-price-match-guarantee-in-950365. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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