• Report: #956898
Complaint Review:


  • Submitted: Thu, October 18, 2012
  • Updated: Thu, October 18, 2012

  • Reported By: Anonymous — Sacramento California United States of America
655 Montgomery St Ste 600 San Francisco CA 94111-2 Internet United States of America

Hotwire.com Misrepresenting hotels, star levels Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I needed to make a business travel to Reno, NV for few days. After reviewing other travel sites, I've decided to go with

Hotwire.com. I wanted to get either a 4 or a 5 star hotel. By deciding to go with a 4-star hotel, I made my bid and ended up with a hotel that was barely worth 3.5 stars. Since the level of a hotel is very important to me, I was confident that this hotel would not show up in my bid, since the partner (Hotels.com) also rated it as a 3.5 stars. There were also other sites that were rating it as 3.5 stars. Even when I talked to Mark, the same day of the booking (10/18/2012 at 2:18pm, he acknowledged that I was correct and was ready to correct the situation until he spoke to Brandon (Supervisor, ID 19153834). Brandon flat out refused to do anything about it, even when I asked just to credit the amount, so I could get a 5 star hotel from their site. I asked to speak to a manager and was transferred to speak with Debbie (ID # 1153). She also refused to get anything done about it. I stayed at Grand Sierra Resort and Casino before and decided to never stay there again as this is not a 4 star hotel. I believe that Hotwire.com deliberately miscategorized the hotel and put in the wrong category. Too bad that they failed to do anything, as they lost a good customer.

This report was posted on Ripoff Report on 10/18/2012 03:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hotwirecom/internet/hotwirecom-misrepresenting-hotels-star-levels-internet-956898. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Hotwire.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?