Report: #52701

Complaint Review: Household Retail Services (Menard's)

  • Submitted: Sun, April 13, 2003
  • Updated: Tue, November 29, 2011
  • Reported By: Naperville Illinois
  • Household Retail Services (Menard's)
    Rapid City, South Dakota
  • Phone:
  • Web:
  • Category: Loans

Household Retail Services Menard's ripoff unfair fees and change in account terms victimized many consumers Rapid City South Dakota

*Consumer Suggestion: Have you actually paid bills before?

*Consumer Suggestion: payment options

Show customers why they should trust your business over your competitors...

I've had a Menard's BIG card for more than 3 years and ever since then the account was serviced by CONSECO finance. CONSECO was a decent company that allowed you to pay online the date the bill was due (statement due date). They also let you call in checks by phone for $9.00. If your payment was mailed and postmarked by the statement due date, there was no late fee.

This has changed ever since HRS took over the account recently.
Here is what they demand (and if you don't comply you will pay hefty fines).

1. Payment must be mailed 5 to 7 days before due date to ensure they receive and process it.

2. If you pay online, it must be 2 business days before due date, or you get a $29 late fee.

3. If you call in a check by phone, there is a fee of $15.

With these outrageous fees, how are you supposed to ever pay off the account? I can manage my money, but I know many people who live paycheck by paycheck or never get ahead because of outrageous fees instituted by well-off companies like HRS.

I have had two other accounts that were sold to HRS and I've paid one off in two years and the 2nd is taking forever. It seems I have to sign over large $ checks, and even then I still feel ripped off based on the high interest they charge (25.89%).

Nuts. Totally nuts!

Naperville, Illinois
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This report was posted on Ripoff Report on 04/13/2003 08:25 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Have you actually paid bills before?

AUTHOR: center of attention - (USA)

1. The due date on your bill means that the creditor has to have the payment IN HAND on that date. That's why they suggest mailing it 5 to 7 days early. As for the online payment suggestion, the two days are to make up for Saturdays and Sundays which are not banking days.

2. You can easily avoid the $15 check over the phone fee if you paid your bills in the same way as everyone else and not wait until the last minute.

3. I can't vouch for your credit score or credit history, but 25% on a credit card nowadays doesn't seem too strange to me. I would imagine your rate is that high because... wait for it... YOU DON'T PAY YOUR BILL ON TIME! Been on Earth long?

You said that you can manage your money, but everything you say here points to the contrary.  
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#2 Consumer Suggestion

payment options

AUTHOR: Kathy - (U.S.A.)

Hi. I have worked for a credit card company in collections. I have an account with Household. MY payments use to be late. Then I figured it out. I make payments by phone if I am close to the due date and eat the fee. the fee is better than the late charge. Payments done on line take 2 days to post during the week and if done on friday post the following tuesday. I think you need to redo your budget. Credit is important and if you adjust your bills it will be easier. I do not find the company at fault in this case.
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