• Report: #923290
Complaint Review:

Howard Construction

  • Submitted: Mon, August 06, 2012
  • Updated: Mon, August 06, 2012

  • Reported By: JS — Jacksonville Florida United States of America
Howard Construction
580-3 Wells Road Orange Park, Florida United States of America

Howard Construction Howard Cummins Tarped roof without cutting holes for all vents, extremely rude, hung up on us, drove away from us, would not fix/honor their own work, wanted us to sign a paper stating they were not liable. Forcing Orange Park, Florida

*Consumer Comment: Howard Construction - 100% Positive Experience

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Howard Construction was hired to tarp our roof due to wind damage. When they tarped it, they cut holes for two out of three pipe vents but not the third. We noticed a foul smell in the air in our home. Then we realized one of the vents was covered! They never cut a hole for it! We contacted them, after many calls and the run around, they finally said they would only come out if State Farm called and asked them too since we filed a claim for roof damage.

Then Howard hung up on me! After I asked State Farm to call him, he then showed up and was extremely rude to me and my husband, said he would only fix it if we signed a paper stating they were not responsible! I said you already are! You did the work and should honor it! Then he got in his car and drove off! I filed a compliant with the BBB and he never replied! He refuses to honor the work provided by the company unless we say they are not responsible! . [continued below]....

Unbelievable! BEWARE OF THIS COMPANY!! They don't care about you or about honoring their work! They don't care we're breathing in stagnant, foul septic air or that they did a poor job of tarping our roof! They got their money and that's all they care about! They did the work, they should fix it without us having to sign something saying they're not responsible! HIRE THEM AT YOUR OWN RISK!

This report was posted on Ripoff Report on 08/06/2012 02:28 PM and is a permanent record located here: http://www.ripoffreport.com/reports/howard-construction/orange-park-florida-32073/howard-construction-howard-cummins-tarped-roof-without-cutting-holes-for-all-vents-extre-923290. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Howard Construction - 100% Positive Experience

AUTHOR: Larry Flowers - ()

Howard Construction remodeled my master bedroom, master bath, kitchen, replaced all windows and outside doors, completely new AC and duct, new ceiling throughout the house and new paint.  Any issue I had, which were few, was addressed immediately.

After being back in the house for several months, I felt there was a humidity issue.  We had lived in the house for several years prior to the remodel and were noticing that we were having to set to thermostat much lower to be comfortable in the house than we used to.

From the first call, Howard Construction was on top of it investigating what the issue could be.  Don, one of the owners was out several times with different engineers.  Some of the engineers seemed to want to pull Don to the side to have private discussions but Don would tell them, "we are all brainstorming here and have full disclosure.  Whatever you have to say, say it where we can all hear and discuss."

A source for the humidity issue or cause for the problem was never pinpointed.  No one could say with 100% certainty what the cause was or that it was even caused by the remodel construction.  Nevertheless, Howard Construction took care of it.  They  installed a whole house dehumidifier and new thermostat at no additional cost to me and without even having to sign anything.

In summary, Howard Construction paid out of their pocket to have the problem investigated by several 3rd party engineers as well as their own.  Then, although nothing pinpointed the issue to any of the construction they performed, they still paid thousands of dollars to solve the problem, make us more comfortable in our house and to make us a very satisfied customer.

Mike is their PM and stayed in communication with me throughout the construction as well as the followup, investigation and resolution.  Howard Construction always answered my call or emails and responded to my inquiries.  I could not ask for a better, more professional construction company than Howard Construction.

If you want to view the remodel, you can find pictures on my FaceBook page.

You are also welcome to message me if you would like further information.

I think sometimes there are some customers that, no matter what you do, there is nothing you can do to make them happy.  Like the old adage says, "you cannot please everyone all of the time."  I have had such a positive experience with Howard Construction, I find it difficult to believe anyone would be displeased.  I enjoyed working with Howard Construction, Howard Cummings, Donald Towery and Mike Galaska on the remodel of my house.

I wholeheartedly recommend Howard Construction.
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