• Report: #285888
Complaint Review:

HP ,Hewlett-Packard Company

  • Submitted: Wed, November 21, 2007
  • Updated: Wed, November 21, 2007

  • Reported By:Towson Maryland
HP ,Hewlett-Packard Company
3000 Hanover Street Palo Alto, California U.S.A.

HP , Hewlett Packard, Hewlett-Packard Company Installs obsolete components in *NEW* PCs Palo Alto California

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I own a HP Pavilion DV9000t ew680av multimedia. The machine was purchased less than a year ago, brand new from Best Buy. Last month, the motherboard stopped working. While this was not what I expected out of a machine less than a year old, it did have a warranty.

I took the machine to an HP service depot where they confirmed the dead motherboard and contacted HP for a replacement part. Hp told them the motherboard was no longer available and there was no substitute part.

I took four phone calls to get HP to agree to replace the machine. Meanwhile, I purchased an identical, but newer machine into which I could my my hard drives and continue working. This machine is an DV9608nr and guess what, it has a dv9500 motherboard.

Gone are the day of the real Hewlett-Packard. Their consumer machines are mostly junk and old parts.

Towson, Maryland

This report was posted on Ripoff Report on 11/21/2007 06:16 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hp-hewlett-packard-company/palo-alto-california-94304/hp-hewlett-packard-hewlett-packard-company-installs-obsolete-components-in-new-pcs-pa-285888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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