Complaint Review: HP - Internet
- HP Internet USA
- Phone:
- Web: http://www.hp.com
- Category: Computer Manufaturers
HP Advised me to purchase recovery media that didn't work, refused refund and support Internet
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
So, I recently experienced a problem with my HP computer. This resulted in the entire Hard Drive being wiped, including the recovery partition. I called HP Support to order recovery media, whom then directed me to their website. On their website, I entered my serial number and ordered a Windows 7 Recovery Disk (which, ended up coming on four seperate DVDs). When I inserted disk one, it went through the loading cycle and then the mouse pointer came up on the blue screen from the recovery environment. This lasted for about five seconds and the PC rebooted itself. I have tried about 10 different times, and this always occurs. I call HP again, and they explained that they do not offer support or refunds for recovery disk, and offered me the option to pay 50$ for 'extended support' that 'may' help my problem. I will -NEVER- purchase an HP computer again. Want to know the icing on the cake? I had a similar problem with recovery media ordered for my HP DV-7 Laptop several years ago.
This report was posted on Ripoff Report on 05/01/2013 01:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hp/internet/hp-advised-me-to-purchase-recovery-media-that-didnt-work-refused-refund-and-support-int-1047709. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:




Advertisers above have met our
strict standards for business conduct.