Report: #1043563

Complaint Review: H&R Block At Home Software

  • Submitted: Mon, April 15, 2013
  • Updated: Mon, April 15, 2013
  • Reported By: Anonymous — Roanoke Virginia
  • H&R Block At Home Software

    United States of America

H&R Block At Home Software Software said I had to fill out form 525 on my own with no help. Wanted 19.95 for extension efile Internet

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I purchased H&R Block at Home premium software for $59.95. I needed it because I have rental income. I added my state tax return amount from last year, as instructed, but then the software said I needed to read and fill out a federal form 525. No help or assistance was given for this and the form is huge. If you download this from the IRS you will see that it would take a long time to figure out. It covers much more than state income. The reason I spent money on the software is so I could just enter my information and have the software do the work. All I did was enter the amounts from a state 1099 form. Why should I need to fill out this other form on my own when it should be routine. The software knew I needed to fill out form 525 so it should have asked me the required information and filled it out for me. 
Because I was doing my taxes on April 15th, and couldn't finish it because I didn't have time to decipher the form 525, I tried to file an extension using their software. I went through that procedure 3 times and had to guess on how to complete it. The software directs you to page headings that do not exist. I thought this was bad but then the software required $19.95 to file the extension electronically. The outside of the box says it includes 5 free e-files (and no distinction between extensions and returns) but they want to stick you for an extension e-file. Guess what. I went to the turbo tax website and filed the extension for free. Can you believe that? H&R Block wanted to charge $19.95 after I spent $60 on their software and I didn't even buy turbo tax and filed an extension through them for free. 
If you think it cannot get worse you are wrong. I tried to email them with a question about form 525. They want 19.95 to answer an email. I tried the online chat. Again 19.95 just to chat with someone. I wish I never wasted my money on this crap software. I doubt I could ever get my money back. I can't even email them to ask without paying $19.95. 
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This report was posted on Ripoff Report on 04/15/2013 08:46 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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