Report: #420491

Complaint Review: HR Block N' The Emerald Card

  • Submitted: Thu, February 05, 2009
  • Updated: Tue, March 10, 2009
  • Reported By: Newton New Jersey
  • HR Block N' The Emerald Card
    Hampton House Rd.
    Newton, New Jersey

HR Block N' The Emerald Card How EXTREMELY disappointing and aggravating!! Newton New Jersey

*UPDATE Employee: You should have been informed...

*Consumer Suggestion: Interesting

Show customers why they should trust your business over your competitors...

Last year I filed my tax return w/ HR Block and applied for their emerald card and rapid refund because we were in serious need of that money. It was so easy and reliable that of course i filed again w/ them this year, thinking we would once again have our refund back w/ in 2 days and all would be great!
WRONG! The woman doing my taxes failed to inform me that the HSBC bank running the emerald cards had changed their policy since last year. And that there most likely wasnt a chance in HelL that they'd give me the rapid refund like the year b4. I am a single mother of 2 and was really counting on that refund...especially in these times! (Who wouldnt be?!) After calling 800 number after 800 number to try and find out what was up w/ my refund...i FINALLY got an answer. A bogus answer...but an answer. All they could tell me was that HSBC has denied my application and that the reason would be mailed to me w/ in a few days. Over a week, and i'm still waiting for that reason in the mail.
I've also been impatiently waiting for MY money to be placed on this "WONDERFUL" emerald card for 9 days and counting. In the meantime my boyfriend took his taxes to Liberty Tax. He got his money put on a prepay VISA card w/ in 6 hours of filing. 6 HOURS! He also paid over 100 dollars less for the service. Man dont I wish I went there as well...I'd have dished out 200 bucks instead of 330 and ended up w/ my money over 8 days ago!!!!

Newton, New Jersey
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This report was posted on Ripoff Report on 02/05/2009 08:59 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

You should have been informed...

AUTHOR: Klgran - (U.S.A.)

1. HSBC has not changed their policy since last year. Nearly 90% of my customers who applied for the instant or 1-2 day loan were approved and received their funds. If you were denied for the loan the person who did your return or the manager of that office would have been able to tell you the next day you were denied.
The number on the back of the card goes to the customer service dept. for the card. They have no idea if you were approved or not, they only know information about the card like balance info, what to do if you lost the card, etc.. HSBC should be able to tell you if you were denied as well, and you will get a letter from the mail in 7-10 business days.
2. The IRS takes 8-15 days to issue you your refund. You will recieve it on either a Tuesday or Friday. Again, it is not up to Block but the IRS. You can go to and click the "Where's my refund" to find out when you will receive your refund on your card. (Looking at when you wrote this you should have recieved your refund already) If you call the office it was done then they will tell you to check the site, if the employee checks the site it is technically illegal because they are using your information to find out personal information from a third party.
3. If you are due a large refund and have a child you most likely qualified for the EIC and child/additional child tax credit. If your boyfriend does not have child then his tax return was not as complicated, or required as many forms, as yours. That is why it would be less expensive. He also qualified for the 1-2 day loan. Again that is something HR Block has no control of.
*4. Lastly, regarding the comment about 7000% interest that is false. Yes I have seen 140% and the likes but that is unusual. Also, you have to understand that that accounts for an anual percent rate. So say your refund was $1000 and you have to pay $12 to get it in 1-2 days (which is typical). That is not a lot of money for the benefit of getting your money 7-14 days sooner. Technically that is 1.2% of the total refund, but the apy is 37% because if you had the loan for a year (but you don't because the IRS issues your refund= paying off the loan in 8-15 days) and you paid $12 every 8-15 days your total interest payments would be $371 dollars. For someone recieveing $4000 who is getting an earned income credit, which is riskier because the IRS can deny the EIC, the interest rate could be 56% and you would be paying $75 for the 1-2 day loan (again this is the typical amount).
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#2 Consumer Suggestion


AUTHOR: Cory - (U.S.A.)

Was listening to the guy on the radio the other night. What he explained was rather interesting. He explained all about these "repaid refund" loans. If you file electronically and it goes through, you should expect your refund from the irs in about 5 to 7 working days. Those folks who get a refund anticipation loan aganist their refund pay anywhere up to SEVEN HUNDRED PERCENT INTEREST PLUS FEES to get their money 5 or 6 days earlier. Are they stupid or what? SEVEN HUNDRED PERCENT INTEREST, PLUS FEES on your own money for a couple of days. The amazing part is that IF you have a refund coming, it means your company OVERHELD taxes. Money you should have had all year round. YOU loaned it to the government FOR FREE, for a year. at NO INTEREST. Go to your company's payroll dept. and have them withhold less taxes. You shouldn't get any or much of a refund at all.
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