Complaint Review: H&S Jewelers - St. Thomas Virgin Islands
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- Author Confirmed
- H&S Jewelers 5572 Dronnigengs Glade St. Thomas, Virgin Islands Virgin Islands (U.S.)
- Phone: 340-774-2230
- Web:
- Category: Jewelry Stores
H&S Jewelers Scam Artists! St. Thomas Other
*Consumer Comment: H&S Jeweler & Excellent Customer Service
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These people are liars and scam artists.
We purchased a ring and a loose diamond from H&S Jewelers in St. Thomas for a total of $8800 only after being told over and over that we had a 30 day warranty and we could send the diamonds back no questions asked if we got home and changed our minds or if it was appraised differently.
We had the loose diamond appraised upon arriving home to learn that it was far from what we were told! When we tried to contact them, they would not answer their phone or return our calls. We tried to send the jewelery back (like they told us to do) insured and registered, only to find out that they have the option to refuse it.
After months of working with our credit card company, we learned today that they are siding with H&S Jewelers. Disgusting! Don't let this happen to you!
Angry consumer
Baxter, Minnesota
U.S.A.
This report was posted on Ripoff Report on 06/24/2009 04:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hs-jewelers/st-thomas-virgin-islands-00802/hs-jewelers-scam-artists-st-thomas-other-464649. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
H&S Jeweler & Excellent Customer Service
AUTHOR: TexasGirl - (United States of America)
SUBMITTED: Thursday, November 05, 2009
The people at H&S Jewelers have excellent customer service. My ring size is 4.5 and when they resized the diamond band to fit my ring finger four of the diamonds (six months later) were lost. We contacted H&S and they requested for us to send the ring to a LA jeweler. Since my ring finger was too small for the design of the band, the jeweler in LA made a complete new ring for no additional charge (shipping or missing diamonds.) The ring and and matching bracelet purchased appraised double it's value. We had a wonderful experience with H&S Jewelers. Hope if you are in St. Thomas that you shop at this wonderful store! We plan to return in the near future.
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