• Report: #1000782
Complaint Review:


  • Submitted: Mon, January 21, 2013
  • Updated: Mon, January 21, 2013

  • Reported By: JoshMc — Lawrence Massachusetts United States of America
Internet United States of America

store.fridgefta.info/ Joe, FridgeFTA Scam,No FCC,Crap,Fraud,Uneducated, Internet

*REBUTTAL Owner of company: the whole story changes...

*Author of original report: Calling His Own Paying Customers A Fraud

*REBUTTAL Owner of company: Original poster is a complete fraud!

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

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This company sells receivers that are not certified by the FCC (Federal Communication Commission).  I have spoken with the guy several times by phone, and every time I speak with him, he sounds like he has had a bottle of Whisky.  He makes no sense half the time and continues to try to give you a BS answer when you ask him a question that he has no idea what the answer to it is.

I have reported him to the FCC and the FCC said that they will be stopping his shipments from coming into the country with DHL, FedEx, or UPS and if they do not have FCC certification, then they will destroy them and will fine him.

Don't buy a receiver with no FCC certification from this guy.  He is a rip off and has no knowledge about most of these things.  There are many other reputable dealers on the internet.

This report was posted on Ripoff Report on 01/21/2013 06:02 PM and is a permanent record located here: http://www.ripoffreport.com/reports/httpstorefridgeftainfo/internet/storefridgeftainfo-joe-fridgefta-scamno-fcccrapfrauduneducated-internet-1000782. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

the whole story changes...

AUTHOR: FridgeFTA - ()

Ok bud, first you complain about my STB's and FCC. Now the story is about a DMS dropship with all sorts of funny details.

You speak of all your emails and threats, please produce an actual verifiable email. Better yet, how about the packing slip from the DMSI dropship. How about an invoice number? Anything that could actually be verified?

You do realize that we deal with very little DMS stuff for the past year or more, and that a dropship from DMS would be a special order?

I'd love to see this whole imaginary email conversation where you said I accused you of lying about a shortage. I'd also like you to produce the invoice or packing slip for when we supposedly sent you this second shipment. Heck, I'd like to know the specific items involved since you failed to mention any of that.

Wait, you originally claimed we had several phone conversations in the original post, yet you didn't mention any of this in your new story? Call me stupid but if I had this fantastic story of being shorted on a shipment and jacked around so much I would have posted that information outright, not some story about a STB and FCC.

I definitely will admit that occasionally we have "shorted" a customer where something did not ship with the order. It is called a mistake. In the few cases where this has happened it is met with a sincere apology and the missing item shipped immediately. Under no circumstances has anyone ever been treated as you claim in this ever changing story.

Also, thank you for the confirmation to have all communications online. You are the perfect example of a guy, if telling the truth, can produce the emails and tracking you cite.

This amazing story of yours has went from FCC and supposed phone calls to involving DMS, multiple emails and multiple shipments.  If real, it sounds very traceable to me.

Let's start with your Paypal transaction ID?

How about your invoice number?

You must have the packing slip from DMSI and the invoice number for that, right?

How about some tracking numbers for supportive evidence?

How about you actually mention the products involved?

As far as I can see every one of your claims in the original post has been very clearly shown with solid documentation to be false. For your new story #2 if you can't provide any real information or documentation as far as I am concerned this is a joke. Your ever changing story does not meet with FridgeFTA business practices. Your claims in the OP don't hold up to facts. You haven't offered a shred of evidence that you have ever dealt with us or sent a single email or purchased a thing.

My apologies but based on the first provable false story you have told I really don't see story #2 panning out.

What was the issue again? FCC regulations and talking by phone? Or was it missing items and a dropship with lots of emails? At any time was a unicorn present?

Best regards,

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#2 Author of original report

Calling His Own Paying Customers A Fraud

AUTHOR: JoshMc - ()

See, this is exactly what I'm talking about. After the owner Joe read this complaint, he rebutted it by calling me (his paying customer) a fraud. If that doesn't tell you something about him, I don't know what does. Do you want to be treated this way as a customer who just bought a few hundred dollars worth of stuff in case you have an issue? Specially if the issue is his fault. Other legit and reputable companies who also have phone lines and allow you to call and speak with someone try to work out a problem with their customers. His excuse is that it's hard to get someones email address by phone??? huh??? are you kidding me?? What an idiot. This is the reason you don't have a phone line for your business? Also what legit company calls its customers liars and fraud instead of trying to work things out and address the issue? A company with no telephone, what's what company. This makes it easy. He calls you with a blocked number if you send enough emails and threaten to dispute the credit card charges, then he don't have to talk to you if he don't want to. I am a paying customer and should be treated like one. This guy does not even have a store. He works out of his home, probably his parents home still which is probably why he does not like to do business by phone. What legit company does not take phone calls?? That should tell you something about the company. As I mentioned earlier, he does not seem intelligent or knowledgeable. If he does not know the answer to your question he tries to BS his way out of it or change the subject.

Stay away. He told me by phone, YES BY PHONE that the receivers are made for Europe and South America so they don't need FCC certification. Whether he wants to admit it or not or he remembers or not.... he did discuss this with me after my 4th email to him requesting to call me or I would cancel my credit card payment, he also does not seem to remember to have his customers orders drop-shipped correctly. Then calls you a liar & fraud when you ask him about the missing products that his drop shipping company confirmed that he did not place the order for.

I placed the order with him, and finally "he shipped" it 16 days after I placed the order and after FOUR emails he finally calls me . He sent me the receiver only from himself but the rest of It was drop shipped by the Dms company in Georgia. The package was missing two items that I ordered. I called Dms company and the person told me they received my order the day before dms shipped it and Joe from Fridgefta did not order the items I was missing (surprise surprise). The guy said he doesnt know what is wrong with joe because he gets complaint calls like this from his customers often and good luck working it out with him. They are admitting they did not send the items because he had not ordered it. I paid for my items and I deserve to receive them.

I emailed Joe telling him I'm missing stuff in my order. Two days later I emailed again and threatened to cancel my credit card payment if I dont hear back from him. Next day I receive a reply telling me me I was lying and all the items were in the box I received from Dms because they don't have over inventory as they do inventory checks regularly. He said to check all over the foam in the box, etc.... Then I realized what the dms guy meant by good luck. Here is Joe BSing his way out of it again. Finally after going back and forth several times, I managed to convince him that I did not have it. He finally shipped it and I received it about six days later.

Here he is saying that I'm a competitor posting this? What a joke. More BS.... If I was a competitor, he would not stand a chance in business by the level of customer service that I would provide. I would even have a phone number!!

BOTTOM LINE: Avoid this guy by all means. You see how he treats his own paying customers that he profits from. If you have doubts just read his reply where he is calling me a liar and fraud.

If you like the hassle and headache , then go ahead and buy from him. If not, there are many other reputable companies that actually have a store that are apologetic when they screw up and make it right instead of calling you a fraud.

That's all. I will never deal with this joker again and I'm done wasting my time even thinking about Joe!

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#3 REBUTTAL Owner of company

Original poster is a complete fraud!

AUTHOR: charlescarilloscam - ()

I am the owner of the company in question. The person filing this report is 100% a complete fraud and it is very easy to prove well beyond a reasonable doubt.

First I will address the complainant's claim that he/she has spoken with me or anyone else here by phone. It is simply impossible since we only operate a phone line with an informational message indicating that all communication and support is online only. The primary reason is simple: if someone like this attempts fraudulent, false claims, we have everything said documented and traced to the person's IP address. The secondary reason is that often we need to email a file, a link or instructions. It can be impossible and time consuming to clearly get someone's email address by phone to send them a step-by step pdf that answers their entire inquiry. To verify all of this, please call our information line at 651-252-4FTA (4382). For additional confirmation, visit our "contact us" page at http://store.fridgefta.info/?page_id=299 It clearly states "All sales and support is online".

As far as FCC, the person filing the original report obviously is not educated and has no comprehension of FCC regulations. FTA Set Top Boxes fall withing FCC Part 15(b) and do not require "certification". What is required is appropriate testing and compliance with FCC Part 15(b). In the particular case of STB's a DOC (Declaration of Conformity) is issued that lists what standards/regulations the unit conforms to and cites the testing used to verify this.

Here is an example of the very expensive lab testing we had done for one of our STB models: http://www.fridgefta.info/forums/showthread.php?tid=28432&pid=72359#pid72359

We are very careful to ensure that our STB's are not only FCC Compliant, but that they meet IC (Industry Canada) standards as well as EMC and electrical regulations specific to our other major market, New Zealand/Australia.

To address the original reporter's claim of talking to the FCC and stopping shipments: I cannot say if this person really spoke with someone at the Federal Communications Commission. I've obviously demonstrated that the original poster's other two allegations are fraudulent.

Each of our shipments includes all required documentation for import into the USA. Although it is not required, our FCC documentation is sent with every shipment so that if US Customs and Border Protection have any questions upon inspection, everything is right there in a clear insert on the shipment. Since the original poster is not educated in FCC regulations or import regulations and has never communicated with us concerning our import/export operations I would not expect that he/she would know any of this.

We received a sample shipment from overseas yesterday. It was opened and inspected by US Customs and Border Protection when it arrived in the USA. Since I just took a picture of their inspection sticker everything must be ok with our shipments. Please view photo at http://i1200.photobucket.com/albums/bb334/joef1/album_2/IMG_20130409_182130_zps029759f5.jpg

We run an honest business here at FridgeFTA. We go well beyond what most of our competitors do to meet legal regulations, and we provide support that none of our competitors can match. What I cannot stand and what personally offends me is fraudulent claims like those made by the original poster. I think I have clearly documented with concrete proof that the poster's claims are false. This is likely a competitor that cannot match up with us.

Anyone with questions is welcome to contact us through our contact and support system at http://help.fridgefta.info

Best regards,

Owner, FridgeFTA Satellite

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