Report: #498388

Complaint Review: Hughes Corporate Headquarters, Hughes Network Systems, LLC

  • Submitted: Mon, September 21, 2009
  • Updated: Mon, September 21, 2009
  • Reported By: Victoria — Tolar Texas USA
  • Hughes Corporate Headquarters, Hughes Network Systems, LLC
    Germantown, Maryland
    United States of America

Hughes Corporate Headquarters - Hughes Network Systems - HUGHES - Hughesnet - Hughesnet Satellite - Hughes Communications Hughesnet is a scam Germantown, Maryland

Show customers why they should trust your business over your competitors...

I was not told about their 200MB a day download limit until after i signed the contract. Was without service on a pretty regular basis as 200MB will barely allow one to surf the web if there happen to be any of those moving ads on the page. This for almost $100 a month!

I contacted them on the 28th day of my 30 day trial period by email to let them know i wanted to cancel service, heard nothing back. Tried again a few days later, heard back immediately. They informed me that I was on my 31st day and would be subject to another month's charge plus an early termination fee of $400. I called their customer service and got a rep with a very heavy Indian accent who I could not understand at all, and who I am pretty sure could not understand me either. I asked to speak to a supervisor and was left on hold until my handset went dead....I don't know for sure how long.

I immediately disconnected all equipment, grabbed my other phone handset, and called my credit card company, who informed me that the second monthly charge had already been honored and I will now have to wait until it drafts and dispute the charge then.

My computer now has several connection issues, even though I reinstalled AOL and am using them instead of Hughes' service, caused apparently by the settings the installer set while he was setting up my account. He manually entered a new IP address, which so far I have had no success in repairing.

Hughesnet is a scam, plain and simple. I would not recommend them to anyone. AOL may be slow, but at least they are honest.
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This report was posted on Ripoff Report on 09/21/2009 06:21 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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