Hughesnet Fair Access Policy & Despicable Customer Service/Technical Support Germantown Maryland

This must be one of the worst Internet service providers on the market! There is nothing I can say that is positive about these despicable bastards! In the five years I have been a subscriber, I have endured countless service failures, exorbitant prices, technical support that would be laughable if not so miserable, and now, finally, this nightmare has culminated with a Fair Access Policy or bandwidth restriction that was implemented without notice and without agreement or stipulation! With the repeated service outages and failures I have sustained over the years, I should have accumulated bandwidth access that would allow daily downloads of the Library of Congress!

Regardless of what type of problem you are having, calling their Indian technical support will only exacerbate your frustration! Foreigners with goofy accents, made-up first names, and English language abilities that compare with an average 2nd grader!

Hughesnet formerly DirectWay has had a monopoly on access to rural areas but that seems to be decreasing more and more. I will be terminating my service with them as soon as there is a viable alternative. Furthermore, I encourage everyone who has been the victim of Hughes to file complaints with as many government entities and consumer protection agencies possible.

Anonymous
Fulton, Wisconsin
U.S.A.