ED Magedson – Founder
HughesNet ColoradoNationwide USA
HughesNet Complete failure of service in colorado Johnstown Colorado
I subscribed to DirecTV and they bundled HughesNet in with them for a Special Price. I called HughsNet and I asked directly about streaming Netflix and the salesman said that would be no problem at all. He said the only issue would be online realtime gaming. That would run slow.
I had the equipment installed and I logged onto Netflix with a brand new Sony 3D BlueRay player and every five minutes it would buffer for 5 mins. I called that night to get the problem fixed. What I got were platitudes like "I understand" and "I'm sorry for that" with no meaning behind the words. This only furthered my frustration. google.com took 17 seconds just to load the home page.
They told me the "equipment had to get used to the environment" and that my router was outdated. So we pulled the ethernet cable out of the router and plugged it directly into my laptop. We then logged onto their website and ran a speed test which came out quite fast. I then unplugged the ether net cable from the laptop and back into the router and ran the same test with the same fast results. My other devices were faster too but the speed seemed slower than the 6Mb speed minimum that I was promised.
Almost as soon as I hung up the speed began to slow. In the morning my wife tried again to stream Netflix with the same terrible results as we had the day prior. She called and had to go through the same drill that I went through yesterday with the same results.
I canceled my subscription to their internet today and have also filed a complaint with the BBB. I have a complaint number with them. It is ID 10144390
This report was posted on Ripoff Report on 07/22/2014 11:17 AM and is a permanent record located here: http://www.ripoffreport.com/reports/hughesnet-colorado/nationwide/hughesnet-complete-failure-of-service-in-colorado-johnstown-colorado-1164061. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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