HughesNet I am so disappointed in HughesNet. Arizona

I am so disappointed in HughesNet.  Upon installation of the equipment the service did not work.  Our second home is in a rural community.  We kept our old service up and running even though it was a much higher cost based on the installers recommendation.  The installer said to give it a couple of months since updates were being performed.  We did and still no service and therefore no data was used.  Now I am being charged for a $400 cancellation fee.  I just had a supervisor, Christina, hang up on me after being on hold for an hour.  Therefore HughesNet is installing equipment and having people sign contracts where they do not have service and then charging them an outrageous cancellation fee when their service does not work.