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Report: #64903

Complaint Review: Hungry Howies - Kissimmee Florida

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  • Reported By: Orlando Florida
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  • Hungry Howies 5945 Hwy 17/92 Kissimmee, Florida U.S.A.

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On 07/02/03 my boyfriend and I ordered a pizza from the Hungry Howie's at 5945 Hwy 17/92 phone number 863-424-5000. we had received a free pizza coupon from our new apartment complex and we ordered a medium mushroom pizza and some cinnamon bread. the total was $6.35. we were told that it would take approximately forty minutes before the pizza arrived so we decided to walk to the video store down the street from our apartment in the time between.

Now, our apartment is a gated community and any visitors must call from the call box outside the front gate and be let in by the resident. the call goes directly to my boyfriends cell phone so we would have known when the pizza delivery person was at the apartment even if we were not in it. and since our apartment is at the end of a cul de sac, said pizza delivery person would have had to have passed by us on his way back to the store anyways. Unfortunately the pizza delivery person defied our apartments regulations by gaining unauthorized entry and neglected to call and inform us that he was there. he later claimed to not have a cell phone which i think is very irresponsible for a delivery person. what if he had been lost or in an accident? what if the order was wrong and he needed to call ahead to the store to correct it so that he could come pick up another pizza? anyways, he could have called from the call box, but he waited until he got back to the store to call. he told us that he would not come back out and we said fine.

My boyfriend called back to make sure that we wouldn't be charged and the person he spoke to said we would have the money credited back to our account. unfortunately when i last checked our account i saw that the charge had indeed gone through. now if i had known that we were going to be charged for the pizza regardless i would have just driven to the store and picked it up myself as i am not in the habit of giving people money for nothing. the two times that i have called the store to have this money credited back to my account i have been blown off by the manager who tells me to call back when he's not busy and this last time told me have a nice day and hung up on me. needless to say his customer service skills suck. unfortunately, i hadn't known that we were charged for this pizza until after i had ordered another pizza from hungry howies last week. believe me if i had known, i would have called dominos or pizza hut.

i hope someone will be able to take care of this problem as soon as possible. thank you.
Tiffany
Orlando, Florida
U.S.A.

This report was posted on Ripoff Report on 07/29/2003 04:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hungry-howies/kissimmee-florida/hungry-howies-ripoff-pizza-thieves-kissimmee-florida-64903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
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0Employee/Owner

#8 Consumer Comment

who this person really is

AUTHOR: Debbie - (U.S.A.)

POSTED: Tuesday, January 26, 2010

"Tiffany" is really Melissa/Alice/Fajita Girl/Rtyr/Sharon. She constantly posts about how restaurants have wronged her. Usually she claims its because they are jealous of how pretty she is.  According to another one of her posts she is so handicapped be cause of  her fibromalgia she cant get out of her car but she is able to walk to the video store?

 

Get a life Sybil. Its not all about you.

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#7 Consumer Comment

Is this chick for REAL?

AUTHOR: Eduardo - (USA)

POSTED: Tuesday, December 22, 2009

You have got to be kidding???????? First you order pizza and decide to go for a walk.  Then you come up with some BS about the driver and how he 'defied our apartments regulations'?  How stupid.  YOU ordered pizza.  They essentially had permission to come there.  Anyone that has ever visited an apartment complex knows that if the building door/gate is open then go in.  You act like he went into a bank that was open and walked into an open vault.  It's a 'gated' community, get a life.   Not to mention, just like a few other people have stated, he could have had another delivery in the same building; VERY common for a pizza delivery driver.

As far as the cell phone, why should the driver have to waste his minutes because you and your stupid boyfriend decide to go for a walk right after you order a pizza? If any pizzeria is not busy, it's not uncommon to have the driver show up in 20 minutes.  Most residences are within 2-3 miles of the actual store so he probably just ASSUMED that either you weren't home or that it was a prank order; not uncommon to make that assumption.  Plus, maybe he left the phone at home that night, we've all done that before.  Maybe the battery was dead, we've all had that happen. 

And I'm going to take a wild guess and say that this probably wasn't the FIRST time you had this problem with this store.  If you were dumb enough or rude enough, whichever phrase fits best, then they probably flagged your account as having had a history of having done this before.  That's furthermore my guess of why the pizza driver left.  The manager is probably sick and tired of it happening all the time under your account so decided to leave it on your credit card.  I would probably do the same thing if you had done this three times or more. 

And lastly, you cost that driver money.  Not only did he not get a tip from you but he went back down to the end of the order for deliveries and you essentially cost him another tip.  Personally, if I were the driver I would be pissed. 

This is just typical white trash people that can't handle the concept of having a pizza delivered, plain and simple.

 

 

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#6 Consumer Comment

Drivers Have Integrity

AUTHOR: Russ - (U.S.A.)

POSTED: Tuesday, November 27, 2007

Drivers won't spit on anyone's food, most of the ones I've dealt with over the years are decent, hardworking men and women. As to the suggestion that someone call in a fake order-shame on you! Pizza drivers are third most likely, after police and taxicab drivers, to be MURDERED on the job. Calling in a fake address should send up a lot of red flags..with the possibility of murder, robbery, or just wasting the driver's time, energy, gas, and money.

If you don't like Hungry Howie's, call someone else. But DO NOT TAKE OUT YOUR FRUSTRATIONS ON THE DRIVER!

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#5 Consumer Comment

My Personal Expirence

AUTHOR: Phily6996 - (U.S.A.)

POSTED: Tuesday, November 27, 2007

I called them they never come on time. I order delivery and they never come and then I have to reorder. Then I call them back and they say well you have to come and get it. That makes me so angry. Then one day they said they delivered at 4:00 pm pacific time . Then I call back they say We stop delivering I'm like is happening here. So I think you shouldn't even order from a place that you keep having problems with. Cause some people that work there may get very angry and want to spit on your food.

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#4 Consumer Suggestion

You were in the wrong

AUTHOR: Adam - (U.S.A.)

POSTED: Saturday, January 06, 2007

I deliver pizza myself and i sometimes have 2+ delivery's in one apartment complex. Even when i do not i usually do use the call box and i do not think most customers expect that.

Is this the first time you have ordered pizza? Did you not realize that sometimes you get a time on the phone then your pizza can get there before that time. Do you have any idea how rude it is to leave your house when you know you have a delivery on the way. Also i could be wrong but i think it charges your card then puts the cash back in on top of it.

He went to the place you ordered your pizza and you were not there. Then he left.

The manager may or may not have been in the wrong but the driver did not do anything wrong

Next time .. be at your house.

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#3 Consumer Suggestion

Another Delivery?

AUTHOR: Jennifer - (U.S.A.)

POSTED: Thursday, July 06, 2006

Did you stop and think that maybe he had another delivery at your building and that's how he got access? It's quite common to group deliveries together that are going to the same building or area and since your building was giving out free coupons, perhaps there were more than one delivery to your building.

Why did you both have to go to the video store? One of you could have stayed home in case the pizza came.

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#2 UPDATE Employee

Sounds like Bad Management

AUTHOR: John - (U.S.A.)

POSTED: Thursday, July 06, 2006

Sounds like you had to deal with a bad manager. Sadly, its not so much howies fault, but the manager himself. Not much can be done really as most howies are franchised by individuals and do not have corporate backing and easily regulated policies or chains of command to follow up on.

I would urge you not not follow the last guys advice though. Not fair to the other drivers, waste of thier gas and time. These guys make $6.15 an hour + tips, and tips arent always "all that"

And as far as not having a cellphone, its uncommon to not have one, most do, but it's certainly not a requirement. With gas prices around $2.79 a gallon, + rent and living expenses, phone services/minute cards can become a bothersome expense at minimum wage.

If you were upset enough to report something as minor as a 6 dollar oversite here, chances are you were rude when you called to speak to the manager. try calling back with a cool head or suck it up and dont order there anymore.

The fact that the driver had "unrestricted access" and was at your apartment well before stated delivery time only shows he was experienced and took shortcuts to get you your food faster. I can mildy agree with you being upset and see your point, but saying your food will arrive in 45 minutes, simply means it will be "up to" and not exactly 45 minutes. Its ultimately your responsibility to be there to recieve your order, not going out to rent movies then coping an attitude cause you missed the driver.

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#1 Consumer Comment

Don't get mad, get even.

AUTHOR: Tom - (U.S.A.)

POSTED: Tuesday, July 29, 2003

If you wanted to even the score, how about calling them up a few times, make a bogus order, and have it delivered to:

-The address of a big field.
-To "John" at Stop & Shop.
-A retirment home.
-The guy in your building no one likes.
-A business that's closed for the day.

Let them "eat" the lose! It won't solve anything, but you'll feel a whole lot better:)

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