Hunter Douglas & JC Penney Horrible product, horrible customer service

7-16-2018. JC Penney installed new Hunter Douglas honeycomb shades. In February 2019 the pulls started cracking and breaking off on 6 shades. On March 5, 2019 Penney's came out and removed the defective shades and sent them to be repaired.

They reinstalled them on March 29, 2019. Less than a month, the same shades started having the same problems. They finally came out and removed the shades to send them back to Hunter Douglas on July 18, 2019. (They went to my old address, which they hadn't been in a few years so they didn't show up when they said they would.

Apparantly they can't remove a previous address. Strange thing is, the last 4 times they had been to my current address.)  I had to buy tempoary shades AGAIN since these are in my bedroom and bathroom. I had not heard back, so I called Penney's August 12, 2019. I talked with Veronica who said UPS lost the shades and they never made it to Hunter Douglas.

She said she would call me back that day. I never heard back, so I called on 8-16 and spoke to Sergio. He said Veronica would call me back which she never did. I called again on 8-19 and spoke with Thomas who said he would call me back by 3pm. He never called back. I called today, 8-21-2019 and spoke with Wyatt.

He said Veronica would check into this and call me back. I am not holding my breath. At this point I think I just want my money back as no one at JC Penney or Hunter Douglas seem to care about their customers. These are not cheap shades but the plastic pulls are cheaply made. I am so frustrated I don't know where to go from here...