• Report: #1139737
Complaint Review:

Hydra Fab Manufacturing

  • Submitted: Thu, April 17, 2014
  • Updated: Thu, April 17, 2014

  • Reported By: Shane2014 — Orlando Florida
Hydra Fab Manufacturing
902 Brickyard Road Phenix City, Alabama USA

Hydra Fab Manufacturing Hydra Jett Lied, cheated, abused, Phenix City Alabama

*REBUTTAL Owner of company: WE HAVE NEVER CLAIMED OUR RIGS WILL DRILL THROUGH HARD ROCK

*Consumer Comment: hydrafab tim king boremaster failed

*REBUTTAL Owner of company: Nonsense

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After reading other poor reviews, and seeing the abuse that Hydra Fab has treated others with, we decided we should write our story of deception and lies. 

My husband and I ordered a water drilling rig that we then shipped to Peru, South America to be able to drill water wells for the poorer persons who have to bucket water to their homes. We went to Hydra Fabs facility to view the rigs and learn how to operate it. We then ordered and paid for it. We also paid for extra bits and extensions to allow for us to drill 300 feet. 

They called us when the rig was completed and helped us to arrange for shipping from Alabama to Savannah, Georgia to be put on a ship. I spoke to them numerous times on the phone during the process. The owners Tim and Charlotte ALWAYS answered their phone and were quick to give us advice and assistance. We were so impressed. They promised us complete technical support after purchase and told us to call anytime we needed them. LIES!  

As as soon as the rig left U.S. soil, we were unable to reach them. Their phone went to voicemail immediately and no calls were returned.  Even after receiving the item in Peru and learning that they did not send the extra bit or pipe extensions that we had already paid for, we could not get them to call us back. Many emergencies came up where we needed troubleshooting and they refused to answer.  

The pipe extensions that they did send were subpar (not solid pipes but welded pieces) and broke off after only one use. All of the parts are ordered from China and just put together at their shop. It is not American made.  Most of the pieces that came with or on the rig had to be replaced by local small shops in Peru to even be able to use the rig. 

It it has been over a year now, and we are going thru the process of obtaining a judgment against them. So, please if you are interested in this type of thing, use anyone but Hydra Fab. Avoid them like the plague!


This report was posted on Ripoff Report on 04/17/2014 03:30 PM and is a permanent record located here: http://www.ripoffreport.com/reports/hydra-fab-manufacturing/phenix-city-alabama-36869/hydra-fab-manufacturing-hydra-jett-lied-cheated-abused-phenix-city-alabama-1139737. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

WE HAVE NEVER CLAIMED OUR RIGS WILL DRILL THROUGH HARD ROCK

AUTHOR: Tim - (USA)

I have no idea who this is, most likely a competitor responsible for it, just take a look at our website at all the real missionaries who have drilled many wells in Africa and many other countries. Also, look at the first page where we plainly state that our rigs are not reccommended for hard rock formations. Anyone who claims that we told them that any of our rigs were capable of drilling through hard rock is lieing, in fact, we have strongly reccommended to many potential customers against purchasing our rigs even to attempt drilling hard rock. 

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#2 Consumer Comment

hydrafab tim king boremaster failed

AUTHOR: Kadir - ()

 We bought a boremaster hydrafab rig for missionary work in africa, i was assured it would drill africa rock. After paying 3 times more than rig cost to ship to africa it got there. Was mssing parts and not all bits were there. Tryed to call, no answer. After research, i noticed other buys have same problem with tim king hydrafab. It took money from several familys to buy this rig we needed, and now we have Rig that will not drill hard formations. After breaking off drill pipe and only getting 9 ft we reallized we have been riffed off. I would suggest others to buy from others. our experance was not good.

We still have no water at missionary village, and now we also have no more money. Hydrafab tim king boremaster is also very mean on phone. Buyers beware. 

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#3 REBUTTAL Owner of company

Nonsense

AUTHOR: Tim - ()

All but about 1% of this slander report from Mr or Mrs Gutierrez is a complete LIE. The facts are: They did purchase a drilling rig from us, and yes, our drill rods do have welded joints on each end, (a common and standard practice with all drill rod / drill pipes made in the U.S. They did come to our facility, and we spent about two hours demonstrating and instructing them on operating the rig, we drilled with the rig, everything worked fine. We did assist with shipping the rig to Puru. Beyond that, everything else is a lie.

NOT ONE ITEM ON THE RIG THEY PURCHASED FROM US IS MADE IN CHINA, NOT ONE. The main engine is a KOHLER, the mud pump is a HONDA, all the hydraulics are PARKER, or EATON, we manufacture the entire rig at our facility here in Alabama, made with steel purchased in the U.S.

I talked with Mr Gutierrez several times by phone as he was drilling in Puru. The problem was that he hit hard rock, and ended up getting the drill bit stuck in the rock, causing the drill rod to break. Also, by drilling in hard rock, it puts a beating on the rig causing other things to break. I personally warned both Mr and Mrs Gutierrez, when we conducted the "hands-on" demonstration, about attempting to drill hard rock. We have plain and clear cautions posted on the front page of our website, for over six years, about attempting to drill hard rock.

Mr Gutierrez wanted us to send pasrts, under warranty, and cover the cost of shipping to Puru for things he was breaking. I couldn't do that.

We have 99% customer satisfaction, most customers are thrilled and happy, and do succeed, unfortunately, we can't guarantee every customer will succeed.

Just to equal things up a little, I am including a couple emails below, from a customer in California who purchased a rig exactly like the Gutierrez rig. For his privacy, I am conceiling his contact details.

From: JeffreyXXXXXXX@aol.com
To: Hydra-Fab <hydrafab@earthlink.net>
Subject:  Rig
Date: May 17, 2014 1:11 AM
Attachments: photo.JPG 
This is an incredible little rig.  Went thru hard pan like butter. I drilled 70 feet with 8" bit in 4 hours.
Jeff XXXXX

From: JeffreyXXXXXXX@aol.com
To: Hydra-Fab <hydrafab@earthlink.net>
Subject: Jeff well
Date: May 18, 2014 1:59 PM
Attachments: photo.JPG 

Hole is nice and straight. Well driller took 2 months next door with cable tool Jeff

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