Hydroderm Website Membership Cancellation Screen Does Not Work As Intended ripoff Culver City California

Hydroderm sends first "Free Sample" only days before recurring shipment is to be sent and billed to your credit card.

Cancellation screen says "Processing" Waited 45 minutes for order/membership cancellation but still did not work.

I had to open 5 browser windows- all to the cancellation screen and hit cancel order on 5 separate windows- and waited over an hour for one of the browsers to finally cancel. I have a T3 line (very fast internet connection) and had to wait this long at midnight (time of low internet traffic). A person using dial-up would never be able to cancel with this method.

Also- when clicking on links to customer service- or to get a live person, the links go nowhere, they link around to the homepage, not to a screen with an email address.

When calling the support line- you get put on hold forever, never able to talk to a person.

This company entraps people with an intentionally poorly operating website. The links are ambiguous, and the cancellation screen is coded in a way to show a "processing bar" when really there is no processing being done.

The average person will have to spend a few hours (at least) trying to cancel the membership to prevent further fees. This is NOT WORTH THE FREE SAMPLE.

BUYER BEWARE!!!

Juliann
Washington, District of Columbia
U.S.A.