Report: #456233

Complaint Review: IAN Travel As Hotels.com

  • Submitted: Thu, May 28, 2009
  • Updated: Thu, May 28, 2009
  • Reported By: Vancouver Washington
  • IAN Travel As Hotels.com
    Hotels.com
    Internet
    U.S.A.
  • Phone:
  • Web:
  • Category: Hotel

IAN Travel As Hotels.com Shame on you Hotels.com Bellevue Internet

Show customers why they should trust your business over your competitors...

Upon planning our 15-yr wedding anniversary in the fall, I booked one nite (09/27) at the Marriott thru Hotels.com at a very low rate. Few weeks later we decided to fly in one day earlier, so I booked the previous night (09/26)separately. Naturally the rate was higher. I continued to check for rate decreases and noticed that the rate had gone down for the the 26th. Thru their website, I cancelled just the 26th and rebooked at the lower rate. Didn't do anything for the 27th because the rate for that nite was still incredibly low.

On a hunch, I called the Marriott directly and they only showed reservations for the 26th and not the 27th. From our credit card statement I found that Ian Travel was the booking agency for Hotels.com. After talking to 3 different people, Freddie, Louis, Sadie (all who could not speak english well) over two days and being left on hold for minutes at a time, they finally told me that the reservation was faxed to the Marriott, again, and, yes, we are confirmed for both nights. On another hunch, I called Marriott directly and they still had no reservations for the 27th, but a cancellation number instead.

I thought what is going on? On my final call to Ian Travel, I spoke with "Calvin" (couldn't make out if female or male) who kept on interrupting. When I finally got through to him that we had no reservations for the 27th, he said, "I show you have a confirmation number so that means you have a room. There is no problem". I questioned how that could be since I just called the Marriott and they gave me a cancellation number instead. He told me he will fax the reservation to the hotel and "click", he put me on hold. Not less than a minute later, he said the confirmation was faxed to the Marriott and the hotel have confirmed the reservation. I'm no brain surgeon, but I know there is absolutely no way he could have sent a fax and have heard from the hotel in that length of time.

When I told him to cancel both rooms, it was no big deal. Robotically, he went thru his cancellation monologue. When I proceeded to tell him how dissapointed I was, he kept on saying over and over again, "I can't hear you, you're cutting out on me...my headset hasn't been working" . Likely story.

*They most likely cancelled the 27th on purpose because the rate was so low
*BEWARE... in checking other complaints and researching Hotels.com, they are operating also as Expedia.com. Now there are two websites I will never surf
*I did book our first two nites at another website at an upscale 4 star hotel instead. And the best part is it only cost me another $13.

Joy
Vancouver, Washington
U.S.A.
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This report was posted on Ripoff Report on 05/28/2009 02:04 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ian-travel-as-hotelscom/internet/ian-travel-as-hotelscom-shame-on-you-hotelscom-bellevue-internet-456233. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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